Forum Discussion

JMW24's avatar
JMW24
New Poster
7 months ago

No Gateway

We had 10 days in May without internet. Now internet out every day from 4 PM until noon the next day.  System info says creating IPGW pool Can't get SQF higher than 15. what can I do?
Performance
Remy's avatar
Remy
Moderator

JMW24,

 

Thanks for reaching out! It seems this is your first post here. Welcome to the Community! We're sorry to hear you've been experiencing some service interruptions, and we'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. In addition, please let us know once you've power cycled the modem.

 

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

 

Thanks,

Remy

JMW24's avatar
JMW24
New Poster
7 months ago

Hello again,

Internet service seems to be fine now since I reached out for help. Hughes net phone service is having some problems but all else is OK. Many thanks!

 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 months ago
    JMW24 wrote:

    Hello again,

    Internet service seems to be fine now since I reached out for help. Hughes net phone service is having some problems but all else is OK. Many thanks!

    I would still reach out to Remy, who can run remote diagnostics on your service to see if anything's amiss.