Forum Discussion
No internet connection
After running a connectivity test on the Gen5. Unable to resolve gateway. You do not have connectivity to the gateway. The system light on the HT2000W goes in and out. The system state code: 23.1.1 I...
Hi Tkvander,
I see it's your first post here, so welcome to the community! After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Nov 5, 2019 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.
Under the advanced menu summary the IPGW ID is ALB14....... with a series of numbers and letters. When I click on the system status the IP Gateway Association State has the same ALB14.... but the last four numbers keep changing. The TCP acceleration is also down.
Ok, I don't know about the 14 (GWID 14 is in Salt Lake City), but ALB is definitely Albuquerque, NM. The last four numbers are routes within the gateway. I wouldn't worry about that. If it's not associating properly TCP acceleration wouldn't be working either.
They may be having a problem at the gateway there. Would you happen to know if you've always been associated with Albuquerque, or is this something that seems different? Trying to rule out a modem registration glitch.
