Forum Discussion

Tkvander's avatar
Tkvander
New Poster
6 years ago

No internet connection

After running a connectivity test on the Gen5. Unable to resolve gateway. You do not have connectivity to the gateway. The system light on the HT2000W goes in and out. The system state code: 23.1.1 I...
No internet connection
Performance
  • Liz's avatar
    Liz
    6 years ago

    Hi Tkvander, 

     

    I see it's your first post here, so welcome to the community!  After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Nov 5, 2019 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

     

     

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
Tkvander wrote: 
I have unplugged the modem. Reset the modem. Unhooked and rehooked the satellite cable.

For future reference, it would be best to not perform a reset unless instructed to by a HughesNet rep, and then only in the specific manner instructed.  Performing a reset incorrectly, or at the "wrong" time, can cause more harm than good, possibly necessitating a modem re-registration or re-setup, the latter of which could require a tech visit.