Forum Discussion

Tkvander's avatar
Tkvander
New Poster
6 years ago

No internet connection

After running a connectivity test on the Gen5. Unable to resolve gateway. You do not have connectivity to the gateway. The system light on the HT2000W goes in and out. The system state code: 23.1.1 I...
No internet connection
Performance
  • Liz's avatar
    Liz
    6 years ago

    Hi Tkvander, 

     

    I see it's your first post here, so welcome to the community!  After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Nov 5, 2019 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

     

     

Tkvander's avatar
Tkvander
New Poster
Under the advanced menu summary the IPGW ID is ALB14....... with a series of numbers and letters. When I click on the system status the IP Gateway Association State has the same ALB14.... but the last four numbers keep changing. The TCP acceleration is also down.
Liz's avatar
Liz
Moderator
6 years ago

Hi Tkvander, 

 

I see it's your first post here, so welcome to the community!  After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Nov 5, 2019 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

 

 

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Hi Tkvander, 

     

    Just checking up on your site. I see the tech came and went, and you're back online. Please don't hestitate to reach out again if you have any concerns.