Forum Discussion

larrygr's avatar
larrygr
New Poster
5 years ago

no internet connection

Connectivity test shows: unable to resolve gateway and you do not have connectivity to the gateway. Unplugging modem does not help. Calling Hughesnet just got message and hung up.
noservice
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi Larry,

     

    You should be back online, I got a report confirming that engineering resolved this. Thank you for your patience!

     

    -Liz

     

larrygr's avatar
larrygr
New Poster
5 years ago
As soon as this posted, the connection test was able to complete but shows 60% packet loss with limited connectivity
  • larrygr's avatar
    larrygr
    New Poster
    5 years ago
    Never mind. Back to no connection
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      Two other people posted they don't have internet. There may be an issue at the gateway. We need to see if the mods here will update everyone about this. Liz 

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Hi Larry,

       

      Welcome to the community, glad you found us. I just checked our network reports and it does appear there is service degradation out of your gateway in Billings, MT. Our engineers are already working to address this. Your patience and understanding are greatly appreciated.

       

      Thanks,

      Liz

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Hi Larry,

       

      You should be back online, I got a report confirming that engineering resolved this. Thank you for your patience!

       

      -Liz