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larrygr's avatar
larrygr
New Poster
5 years ago
Solved

no internet connection

Connectivity test shows: unable to resolve gateway and you do not have connectivity to the gateway. Unplugging modem does not help. Calling Hughesnet just got message and hung up.
noservice
Performance
larrygr's avatar
larrygr
New Poster
5 years ago
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As soon as this posted, the connection test was able to complete but shows 60% packet loss with limited connectivity
larrygr's avatar
larrygr
New Poster
5 years ago
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Never mind. Back to no connection
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago
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    Two other people posted they don't have internet. There may be an issue at the gateway. We need to see if the mods here will update everyone about this. Liz 

  • Liz's avatar
    Liz
    Moderator
    5 years ago
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    Hi Larry,

     

    Welcome to the community, glad you found us. I just checked our network reports and it does appear there is service degradation out of your gateway in Billings, MT. Our engineers are already working to address this. Your patience and understanding are greatly appreciated.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago
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    Hi Larry,

     

    You should be back online, I got a report confirming that engineering resolved this. Thank you for your patience!

     

    -Liz

     

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Hi Larry,

\n\n

 

\n\n

You should be back online, I got a report confirming that engineering resolved this. Thank you for your patience!

\n\n

 

\n\n

-Liz

\n\n

 

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Hi Larry,

\n\n

 

\n\n

You should be back online, I got a report confirming that engineering resolved this. Thank you for your patience!

\n\n

 

\n\n

-Liz

\n\n

 

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no internet connection","moderationData":{"__ref":"ModerationData:moderation_data:122020"},"body":"

Two other people posted they don't have internet. There may be an issue at the gateway. We need to see if the mods here will update everyone about this. Liz 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"169","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-04-03T12:11:47.084-04:00","lastPublishTime":"2020-04-03T12:11:47.084-04:00","metrics":{"__typename":"MessageMetrics","views":3266},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122010/message:122020","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"357","rawBody":"

Two other people posted they don't have internet. There may be an issue at the gateway. We need to see if the mods here will update everyone about this.  

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:122020_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:122023":{"__typename":"ModerationData","id":"moderation_data:122023","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:122023":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:122023","revisionNum":1,"uid":122023,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:122013"},"conversation":{"__ref":"Conversation:conversation:122010"},"subject":"Re: no internet connection","moderationData":{"__ref":"ModerationData:moderation_data:122023"},"body":"

Hi Larry,

\n\n

 

\n\n

Welcome to the community, glad you found us. I just checked our network reports and it does appear there is service degradation out of your gateway in Billings, MT. Our engineers are already working to address this. Your patience and understanding are greatly appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-04-03T12:18:11.923-04:00","lastPublishTime":"2020-04-03T12:18:11.923-04:00","metrics":{"__typename":"MessageMetrics","views":3248},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122010/message:122023","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"360","rawBody":"

Hi Larry,

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Welcome to the community, glad you found us. I just checked our network reports and it does appear there is service degradation out of your gateway in Billings, MT. Our engineers are already working to address this. Your patience and understanding are greatly appreciated.

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Thanks,

\n\n

Liz

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