Forum Discussion

KristinTCarter's avatar
KristinTCarter
New Member
4 years ago

No internet. Only lights are wifi, lan, and power.

  • Liz's avatar
    Liz
    4 years ago

    Hi KristinTCarter,

     

    I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Apr 6, 2021 between 08:00 AM-11:00 AM.

     

    The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi KristinTCarter,

     

    I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Apr 6, 2021 between 08:00 AM-11:00 AM.

     

    The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    Did you try unplugging the modem from the wall, waiting a few minutes, and plugging it back in?

    • KristinTCarter's avatar
      KristinTCarter
      New Member
      4 years ago

      Yes I unplugged it waited 30 seconds plugged it back in, and also tried reset one the back. No luck.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        4 years ago

        KristinTCarter 

         

        Preferably with a LAN cable connected device, what is the State Code that's showing on this modem page?   Both the number and the description it gives.  It'll be near the top of the page.

         

        For reference, in the future it would be best to not utilize the reset button on the back of the modem without first being instructed to by a rep.  There are instances/situations where resetting the modem could actually cause more harm than good.