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KristinTCarter's avatar
KristinTCarter
New Member
5 years ago
Solved

No internet. Only lights are wifi, lan, and power.

KristinTCarter's avatar
KristinTCarter
New Member
5 years ago

Yes I unplugged it waited 30 seconds plugged it back in, and also tried reset one the back. No luck.

Liz's avatar
Liz
Moderator
5 years ago

Good morning KristinTCarter,

 

I see the technician has completed the visit and has gotten your site back online! If you have any other concerns, feel free to reach out again.

 

Thanks,

Liz

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Only lights are wifi, lan, and power.","id":"message:132753","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:126718"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:132753"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132753"},"body@stripHtml({\"truncateLength\":200})":"","body@stringLength":"0","rawBody":"","kudosSumWeight":1,"postTime":"2021-04-04T21:30:55.657-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132753_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3422},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:132753":{"__typename":"Conversation","id":"conversation:132753","solved":true,"topic":{"__ref":"ForumTopicMessage:message:132753"},"lastPostingActivityTime":"2021-04-08T10:22:09.266-04:00","lastPostTime":"2021-04-08T10:22:09.266-04:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:132753":{"__typename":"ModerationData","id":"moderation_data:132753","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:132753_1":{"__typename":"Revision","id":"revision:132753_1","lastEditTime":"2021-04-04T21:30:55.657-04:00"},"ForumReplyMessage:message:132806":{"__typename":"ForumReplyMessage","id":"message:132806","conversation":{"__ref":"Conversation:conversation:132753"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":132806,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: No internet. Only lights are wifi, lan, and power.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132806"},"parent":{"__ref":"ForumReplyMessage:message:132757"},"body":"

Good morning KristinTCarter,

\n\n

 

\n\n

I see the technician has completed the visit and has gotten your site back online! If you have any other concerns, feel free to reach out again.

\n\n

 

\n\n

Thanks,

\n\n

Liz

","body@stringLength":"251","rawBody":"

Good morning KristinTCarter,

\n\n

 

\n\n

I see the technician has completed the visit and has gotten your site back online! If you have any other concerns, feel free to reach out again.

\n\n

 

\n\n

Thanks,

\n\n

Liz

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Only lights are wifi, lan, and power.","moderationData":{"__ref":"ModerationData:moderation_data:132770"},"body":"

Hi KristinTCarter,

\n\n

 

\n\n

I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Apr 6, 2021 between 08:00 AM-11:00 AM.

\n\n

 

\n\n

The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

\n\n

 

\n\n

Thanks,

\n\n

Liz

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Yes I unplugged it waited 30 seconds plugged it back in, and also tried reset one the back. No luck.

","body@stringLength":"107","rawBody":"

Yes I unplugged it waited 30 seconds plugged it back in, and also tried reset one the back. No luck.

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