Forum Discussion

Sz's avatar
Sz
Freshman
7 years ago
Solved

No internet

Why??? Second day now.
Performance
  • Sz's avatar
    Sz
    7 years ago
    Thank you for your assistance. I called tech support. They elevated the issue to advanced tech support. They had to send out a tech to troubleshoot. The problem was the eye in the dish. It has malfunctioned/burned out. It had to be replaced. System is up.
Sz's avatar
Sz
Freshman
7 years ago
Yes it’s 11.2.1 - A problem receiving data has occurred
Jorge's avatar
Jorge
Alum
7 years ago

Sz, thank you for providing this information. In order to resolve this, we will need you to perform a re-registration of the HughesNet modem to continue troubleshooting. Please give us a call at 866-347-3292 so that we can walk you through the steps. I will leave details in your account so the agent knows what steps need to be taken. 

  • Sz's avatar
    Sz
    Freshman
    7 years ago
    Thank you for your assistance. I called tech support. They elevated the issue to advanced tech support. They had to send out a tech to troubleshoot. The problem was the eye in the dish. It has malfunctioned/burned out. It had to be replaced. System is up.
    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      Sz

       

      Glad you got it fixed and you're up and running again.  Years ago I had to have the same thing replaced on my old setup.  My internet wasn't fully down like yours was, but it kept giving me all kinds of intermittent connection issues.