Forum Discussion
No internet
Hi Carol,
Funny, I just got an e-mail from the engineers saying they have your site up and running now. I checked your diagnostics and this seems to support that. Can you please confirm that you can access the internet now?
Good morning milenders,
Thank you for posting and providing this information, I just checked in our system and the latest notes support what has happened i.e. Eagle Satellite not servicing your area. A dealer that does service your area has already been assigned to you:
Eagle Satellite of Butte
(406) 782-0674
If they haven't contacted you this morning, I'd give them a call.
Oh dear, thank you for telling me. I've escalated your case to our installations group here at corporate to see if they can expedite this process for you. I'll post back once I have any updates to share.
- Hi Liz, thank you for expediting the installer. He showed up, tried to get the internet, couldn't, so called HughesNet Techs, spent 5 hours on the phone, tried a 3rd modem & surprise, surprise, it didn't work either. So he left & we are again without access to the internet. So since we are in a contract together, we pay you money and you give us access to the internet, and you are not living up to your end, our next step is to bow out of the contract. I have a resolution however, our Gen 4 was working fine. A little slow but we had access to the internet. So how about you have the installer come back out with a gen 4 modem & get us back on? If not, please give me the steps to getting you back the equipment and us a refund. I hope we can rectify this the Friday before Easter 🐣 thanks so much, Carol
