Forum Discussion

pacetree's avatar
pacetree
Junior
7 years ago

No internet/Can't access www.systemcontrolcenter.com

So I'm unable to access the internet at all.  No dns lookup, can't ping anything.  I can get to the router setup, but not system control center.  I've tried setting the dns to Google's, and setting i...
  • Hardy's avatar
    Hardy
    7 years ago

    Fred,

    At this point, the only I can think of it being is a port issue. I have set up for a replacement modem to be shipped to you, in hopes it might resolve the issue. Please let me know if you have any further questions or concerns. 

    Thank you,

    *Felicia*

Hardy's avatar
Hardy
Moderator

Hello Fred,

Thank you for reaching out. I apologize you are unable to access the internet. I have run diagnostics on your account, and I can see everything is fully operational, but nothing is connected to the modem. Please check and make sure the LAN cable is secure in both the modem and the router. Thanks.

-*Felicia*

pacetree's avatar
pacetree
Junior
7 years ago

That is because I had turned off my laptop and disconnected the ht2000 from my external router.  I tried again this morning and still cannot access anything while plugged directly into the ht2000.  I do get an IP from the dhcp, including the 192.168.0.1 as the dns.  But I  cannot ping anything on the internet.  I can access the ht2000 at the IP I had set for it of 192.168.2.1.  But I  cannot reach anything forward, including 192.168.0.1.  Can't even ping 8.8.4.4.

  • pacetree's avatar
    pacetree
    Junior
    7 years ago

    I'm leaving it connected to one of the WAN ports on my router, even though there will not be any activity because the router has that port disabled since it cannot ping anything through it.  I'm now using TP-Link router.  With a new DSL connected to the second WAN port.  Which is currently my only connection since the issues with the satellite started.  But let me be clear that ALL TESTING I'VE DONE and posted about here was done with a laptop connected with an RJ-45 CAT5E cable directly to port 1 on the ht2000, not through any other equipment.  I do try to cover all of the basics before I post here for assistence.

    • pacetree's avatar
      pacetree
      Junior
      7 years ago

      Sorry I keep replying to my own posts, but I keep thinking of new information that could be helpful.  This time I wanted to list the subjects I  have on my LAN side as well as the other gateway.  I did change the default LAN subnet on the ht2000, but was working that way up until sometime in the last few days.  My gateways into the router, which is setup to utilize two gateways and map specific ports or IP adresses to one or the other, are DSL on 192.168.254.254, and the ht2000 on 192.168.2.1.  The external router is on 192.168.1.1.  All of my devices are on the external router's DHCP.  Nothing else on the network is using the modems address of 192.168.0.1.  And none of the testing was done with the ht2000 connected to the external router.  All testing was done directly connected to a wired port between the laptop and the ht2000, after the ht2000 was disconnected from the external router and power cycled.  So I'm not seeing any way my complicated network config could be causing the ht2000 to misbehave.  The one thing I  did that I'm concerned about is change the LAN subnet on the ht2000 to 192.168.2.1.  However changing it back does not make it start working.

       

      Is there a way to factory reset the ht2000 so I can eliminate any of my changes as the problem?

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago
        pacetree wrote: 

        Is there a way to factory reset the ht2000 so I can eliminate any of my changes as the problem?

        There is, but please do not do so unless and until explicitly instructed to do so by a HughesNet representative, as doing so can cause more harm than good.  

         

        I only mention this warning because you may find instructions for doing so in the Community, and rather than have you end up worse off than you are it's best to let you know to not do so without being instructed to.