Forum Discussion
No internet/Can't access www.systemcontrolcenter.com
So I'm unable to access the internet at all. No dns lookup, can't ping anything. I can get to the router setup, but not system control center. I've tried setting the dns to Google's, and setting i...
Fred,
At this point, the only I can think of it being is a port issue. I have set up for a replacement modem to be shipped to you, in hopes it might resolve the issue. Please let me know if you have any further questions or concerns.
Thank you,
*Felicia*
Sorry I keep replying to my own posts, but I keep thinking of new information that could be helpful. This time I wanted to list the subjects I have on my LAN side as well as the other gateway. I did change the default LAN subnet on the ht2000, but was working that way up until sometime in the last few days. My gateways into the router, which is setup to utilize two gateways and map specific ports or IP adresses to one or the other, are DSL on 192.168.254.254, and the ht2000 on 192.168.2.1. The external router is on 192.168.1.1. All of my devices are on the external router's DHCP. Nothing else on the network is using the modems address of 192.168.0.1. And none of the testing was done with the ht2000 connected to the external router. All testing was done directly connected to a wired port between the laptop and the ht2000, after the ht2000 was disconnected from the external router and power cycled. So I'm not seeing any way my complicated network config could be causing the ht2000 to misbehave. The one thing I did that I'm concerned about is change the LAN subnet on the ht2000 to 192.168.2.1. However changing it back does not make it start working.
Is there a way to factory reset the ht2000 so I can eliminate any of my changes as the problem?
pacetree wrote:Is there a way to factory reset the ht2000 so I can eliminate any of my changes as the problem?
There is, but please do not do so unless and until explicitly instructed to do so by a HughesNet representative, as doing so can cause more harm than good.
I only mention this warning because you may find instructions for doing so in the Community, and rather than have you end up worse off than you are it's best to let you know to not do so without being instructed to.
Thanks for the warning! I wouldn't even try unless it was recommended by a moderator. I'd really like to find out exactly what has caused this rather than just resetting it away!
I'm getting no responses at this point but still have no internet. Cannot ping any outside addresses, do not get DNS lookups. Cannot access 192.168.0.1. Testing performed with wireless radios off and laptop plugged directly into the ht2000. Could someone please help me?
Fred,
I have run some diagnostics on your account and I cannot pinpoint out any issues on our end. I did, however, make some adjustments to the modem in hopes it makes a difference. Please let me know if this helps. Thanks. -*Felicia*
