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macwelder's avatar
macwelder
New Poster
4 years ago

No lights on modem - no internet

My modem has no lights coming on. I have tried everything, resetting, unplugging from wall etc. The top light would come on momentarily then it would go off. This happened 3 or 4 times and then the t...
  • Liz's avatar
    Liz
    4 years ago

    Hi macwelder,

     

    I see it's your first post here, so welcome to the community! I can't reach your site either, so I've dispatched a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Aug 2, 2021 between 02:00 PM-05:00 PM.

     

    The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
4 years ago

Hi macwelder,

 

I see it's your first post here, so welcome to the community! I can't reach your site either, so I've dispatched a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Aug 2, 2021 between 02:00 PM-05:00 PM.

 

The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,

Liz