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alfresco's avatar
alfresco
Senior
5 years ago
Solved

No phone or internet

My modem has only two lights on wifi and power,I tried a reboot by unpluging it and plugging it back in still nothing.
Liz's avatar
Liz
Moderator
5 years ago
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Hello alfresco, 

 

Thanks for posting, we can certainly take care of this for you. I've created a truck roll to get you back online. The assigned tech will reach out to schedule the visit with you. Please let us know how the site visit goes.

 

Thanks,

Liz

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My modem has only two lights on wifi and power,I tried a reboot by unpluging it and plugging it back in still nothing.

","kudosSumWeight":0,"postTime":"2020-10-27T12:52:10.565-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128688_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6369},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:128688":{"__typename":"Conversation","id":"conversation:128688","solved":true,"topic":{"__ref":"ForumTopicMessage:message:128688"},"lastPostingActivityTime":"2020-11-04T10:24:48.870-05:00","lastPostTime":"2020-11-04T10:24:48.870-05:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:128688":{"__typename":"ModerationData","id":"moderation_data:128688","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:128688_1":{"__typename":"Revision","id":"revision:128688_1","lastEditTime":"2020-10-27T12:52:10.565-04:00"},"ForumReplyMessage:message:128690":{"__typename":"ForumReplyMessage","id":"message:128690","conversation":{"__ref":"Conversation:conversation:128688"},"author":{"__ref":"User:user:49886"},"revisionNum":1,"uid":128690,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: No phone or internet","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128690"},"parent":{"__ref":"ForumReplyMessage:message:128689"},"body":"

Thanks👍

","body@stringLength":"15","rawBody":"

Thanks👍

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Hello alfresco, 

\n\n

 

\n\n

Thanks for posting, we can certainly take care of this for you. I've created a truck roll to get you back online. The assigned tech will reach out to schedule the visit with you. Please let us know how the site visit goes.

\n\n

 

\n\n

Thanks,

\n\n

Liz

","body@stringLength":"337","rawBody":"

Hello alfresco, 

\n\n

 

\n\n

Thanks for posting, we can certainly take care of this for you. I've created a truck roll to get you back online. The assigned tech will reach out to schedule the visit with you. Please let us know how the site visit goes.

\n\n

 

\n\n

Thanks,

\n\n

Liz

","author":{"__ref":"User:user:16464"},"isEscalated":null,"postTime":"2020-10-27T13:22:47.193-04:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":10,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128689_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6192},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:128690_1":{"__typename":"Revision","id":"revision:128690_1","lastEditTime":"2020-10-27T13:40:33.929-04:00"},"ForumReplyMessage:message:128710":{"__typename":"ForumReplyMessage","uid":128710,"id":"message:128710","revisionNum":1,"author":{"__ref":"User:user:49886"},"readOnly":true},"ModerationData:moderation_data:128929":{"__typename":"ModerationData","id":"moderation_data:128929","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:128929":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:128929","revisionNum":1,"uid":128929,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:128710"},"conversation":{"__ref":"Conversation:conversation:128688"},"subject":"Re: No phone or internet","moderationData":{"__ref":"ModerationData:moderation_data:128929"},"body":"

Good morning alfresco,

\n\n

 

\n\n

Just checking up on your site and I'm glad to see the tech replaced your modem to get you back online. If you have any other concerns, feel free to drop by the community again.

\n\n

 

\n\n

Thanks,

\n\n

Liz

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2020-11-04T10:24:48.870-05:00","lastPublishTime":"2020-11-04T10:24:48.870-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":6516},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:128688/message:128929","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"277","rawBody":"

Good morning alfresco,

\n\n

 

\n\n

Just checking up on your site and I'm glad to see the tech replaced your modem to get you back online. If you have any other concerns, feel free to drop by the community again.

\n\n

 

\n\n

Thanks,

\n\n

Liz

","kudosSumWeight":0,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128929_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:ReplyList:message:128690:1":{"__typename":"QueryVariables","id":"ReplyList:message:128690:1","value":{"id":"message:128690","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1739990369000","value":{"altText":"{login}'s 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