Forum Discussion

alfresco's avatar
alfresco
Senior
5 years ago

No phone or internet

My modem has only two lights on wifi and power,I tried a reboot by unpluging it and plugging it back in still nothing.
  • Liz's avatar
    Liz
    5 years ago

    Good morning alfresco,

     

    Just checking up on your site and I'm glad to see the tech replaced your modem to get you back online. If you have any other concerns, feel free to drop by the community again.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Hello alfresco, 

 

Thanks for posting, we can certainly take care of this for you. I've created a truck roll to get you back online. The assigned tech will reach out to schedule the visit with you. Please let us know how the site visit goes.

 

Thanks,

Liz

alfresco's avatar
alfresco
Senior
5 years ago

I don't know how he can get a hold of me though, my phone is out and there's no cell service here.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Do you have a better alternate method of contact? Could they e-mail you?

     

    -Liz

    • alfresco's avatar
      alfresco
      Senior
      5 years ago

      Yes my email is [edited to protect privacy]

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Got it, thanks. I'll escalate your case to our field services department and explain the communication situation.

         

        -Liz