Forum Discussion

alfresco's avatar
alfresco
Senior
5 years ago

No phone or internet

My modem has only two lights on wifi and power,I tried a reboot by unpluging it and plugging it back in still nothing.
  • Liz's avatar
    Liz
    5 years ago

    Good morning alfresco,

     

    Just checking up on your site and I'm glad to see the tech replaced your modem to get you back online. If you have any other concerns, feel free to drop by the community again.

     

    Thanks,

    Liz

alfresco's avatar
alfresco
Senior

I don't know how he can get a hold of me though, my phone is out and there's no cell service here.

Liz's avatar
Liz
Moderator
5 years ago

Do you have a better alternate method of contact? Could they e-mail you?

 

-Liz

  • alfresco's avatar
    alfresco
    Senior
    5 years ago

    Yes my email is [edited to protect privacy]

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Got it, thanks. I'll escalate your case to our field services department and explain the communication situation.

       

      -Liz

      • alfresco's avatar
        alfresco
        Senior
        5 years ago

        Thanks again.ðŸ¤