Forum Discussion

bobhoyt3son's avatar
bobhoyt3son
Freshman
3 years ago

No Phone since May 31. No satisfaction

We are waiting and waiting.  No real answers, not happy with response times
  • Liz's avatar
    Liz
    3 years ago

    Good morning bobhoyt3son,

     

    I see it's your first post here, so welcome to the community! I can certainly look into this for you; I've pulled up your account and see that your case regarding one way audio starting May 31 has already been escalated to our VOIP team here at corporate. I've asked them for an update on your case and will let you know once I find out. Case investigations can take varying amounts of time so I can't say for sure how long this will take, but in the meantime, I've taken off the HughesNet voice fee for the next two bills.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Good morning bobhoyt3son,

 

I see it's your first post here, so welcome to the community! I can certainly look into this for you; I've pulled up your account and see that your case regarding one way audio starting May 31 has already been escalated to our VOIP team here at corporate. I've asked them for an update on your case and will let you know once I find out. Case investigations can take varying amounts of time so I can't say for sure how long this will take, but in the meantime, I've taken off the HughesNet voice fee for the next two bills.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

Liz's avatar
Liz
Moderator
3 years ago

Good morning bobhoyt3son,

 

Just following up on your case and I see we reached out last week and addressed your concerns. If you have any other questions, feel free to contact us again!

 

-Liz