Forum Discussion

baww42753's avatar
baww42753
Freshman
6 years ago

No speed, loses connection, buffers continuously

I have had my service for two weeks and the speed is so slow that when you try to open a game (and I mean jigsaw puzzles) it won’t load before it times out and says no internet available. It takes fo...
Performance
  • baww42753's avatar
    baww42753
    6 years ago

    tech cme yesterday an repointed my satellite,  It is still getting varying spins but they are between 14 and 33mps,  The 14mps was durging rainstorms yesterday.  So far it looks good.  Thankyou for all your help and I am closing this thread as solution and see how it goes

baww42753's avatar
baww42753
Freshman

both green lights on .4 gb used.  this morning I actually had a download speed of 27mb.  i have speeds varying between.78 kbs and 28 mbs  with the high speeds today  the rest have been low.  <a href="https://testmy.net/quickstats/my speeds">my speeds's Speed Test Results</a><iframe src="https://testmy.net/quickstats/my speeds&f=1" scrolling="no" frameborder="0" height="380" width="100%"></iframe> If speeds as they have been I cross my fingers that I get an average acceptable speed.  

  • baww42753's avatar
    baww42753
    Freshman
    6 years ago

    Still battling  speed ntest good and 5 minutes later it has slow speed..  I am not tech savy but there is something wrong here.<a href="https://testmy.net/quickstats/my speeds">my speeds's Speed Test Results</a><iframe src="https://testmy.net/quickstats/my speeds&f=1" scrolling="no" frameborder="0" height="380" width="100%"></iframe> This is rediculous.  Internet is close to nothing.  cant load facebook, shopping, or data sheets.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago

      baww42753 

       

      The links you're providing aren't working properly, as you can see in your replies.  That's okay, though, as the reps only need the link to your Results page, and it only needs to be posted one time, as it always shows all tests that have been run thus far.  I'm 99.9% sure that the link I posted is to your tests, as I see that the proper test sizes are starting to be used. 

       

      So that the reps know for sure which test results are yours, please verify if the test results in the following link are yours.  Again, I'm 99.9% sure that they are, but I want to be 100% sure, for the rep's sake.  

       

      https://testmy.net/quickstats/my%20speeds

      • baww42753's avatar
        baww42753
        Freshman
        6 years ago

        Good afternonn.  I called tech at Hughes.  He did increase the speed to about 14 mps with some ups and downs.  This morning it was 3.1.  as of noon today it is about 11mps. the tech i talked to gave me a case number and said he was sending to Hughes net tech and they would contact me.  I haven't heard from then yet.  I was talking to Hughs tech support so maybe he is sending it up the chain.  I am still checking the speeds several times a day.  Thanks for helping me out with this.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      In order to get support, please follow the advice Gabe gave you above. Post the link to your results page, and use the 25 MB manual size for downloads.