Forum Discussion

surelock's avatar
surelock
Freshman
6 years ago

Continual Connectivity Issues

We have had ongoing connectivity issues for about a month or so now, typically a reboot will resolve this (although speed seems much slower in the same period as well as identified by Youtube stats). However this time the reboot has resulted in only 3 lights (bottom 2 and top one) on tje modem and no gateway connection, the self diagnostics say that we have a cable connectivity issue but the coaxial cable is finger tight. Please advise.
  • surelock's avatar
    surelock
    6 years ago

    Ok started from scratch and removed all cables from modem and with power off reinstalled coaxial (I think it may have been a bit cross threaded as it was a bear to unscrew) and then power as all the lights started to come back on I reinstalled network cables, and it is now working. The issue seems to have been the coaxial was finger tight but cross threaded, thanks for the assitance.

  • MarkJFine's avatar
    MarkJFine
    Professor
    6 years ago

    Using a computer or phone connected to the modem, what is the System State Code when you go here.

    From your description, it sounds like your radio on the dish is down. If it's not a weather-related dropout you may need a tech visit.

      • MarkJFine's avatar
        MarkJFine
        Professor
        6 years ago

        Not good... Is there a way to check the cable connection at the dish? That code essentially means the modem is unable to contact the radio in it. If the connector at the back of the modem is secure, it's possible there's a problem at the other end. If not, you will need a tech to come and check everything out.