Forum Discussion

sudn's avatar
sudn
Spectator
2 years ago

No System Transmit Receive lights

Internet down about a month. 

Received new modem I was told modem was issue.

I installed New Modem

Still no System Transmit and Receive lights. 
HELP

 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    2 years ago

    sudn,

     

    It sounds like there could be a problem with the connection to the satellite, but the only way to know that is for the reps here to run system diagnostics. They're on Monday - Friday from approximately 9AM to 6PM EST. Hopefully you'll see a reply from one soon. With you being new to the HughesNet Community the reps may need some personal info from you in order to locate your account, but they'll ask for it to be sent via private message, for which they'll provide a link. 

     

    If you'd rather not wait for a reply from the reps here, you can call 866-347-3292 for customer support. 

  • Remy's avatar
    Remy
    Moderator
    2 years ago

    sudn,

     

    Thanks for reaching out! I see this is your first post. Welcome to the Community! We're sorry to hear the service is having issues! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!

     

    https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

     

    Thanks,

    Remy