Forum Discussion
Number to call and cancel ?
You're not stuck in a contract. You can get out any time, though you may have to pay an early termination fee. If you don't want to pay the fee, then you are choosing to stay in the contract; you are not being forced to stay.
If you stay, then you may want to post your technical problems with your system under Tech Support. People will help you maximize your experience. The Hughesnet reps may also chime in, but it's likely they will want you to troubleshoot your system on your end before they can diagnose the problem, if there really is a problem.
You may also want to realize that satellite internet is not for streaming or cord-cutting. The technology is very expensive and so broadband is rationed. You as a user need to learn how to budget your ration and you also need to learn how to optimize your netowrk.
As for dialup, you'd have a very hard time even getting on the internet -- but hey, have at it.
If it takes so long for you to do stuff, it may be because you have exceeded your data allotment. Data is not unlimited with satellite internet.
Complaining will not improve your situation, and your dire warnings to stay away from the ISP will not help other people either (many people, including myself and others who post here have been long-time customers and we have a very good experience with the system).
You'd do more good being proactive and learning how to manage your network and then helping others to do the same.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
More importantly, this area isn't for moaning about technical problems. In fact, it's meant as a forum for people to escape it. If you have a problem, bring it up in Tech Support, where it belongs, please.
enchantedmeadow wrote:For the last TWO years I have had no help from any of hughes.net technician's on getting into my profile or being able to check my usage.
It's too bad you didn't come here sooner to post in Tech Support in order to have the problem resolved.
- I disagree I have excellent support i called them about the wifi not working a new modem was sent out to me right away. My service has been excellent even after using all my data. Never had a problem with billing.
Regardless of whether you cancel Hughesnet and go with someone else or stick with them, you need to figure out what device(s), and what on that device(s), is chewing through your data. If you don't stream (cancelled Netflix), yet you are still burning through so much data that you are purchasing multiple tokens, you've got a serious problem that you need to figure out, and cancelling one capped service to go to another isn't going to fix it. The problem isn't Hughesnet. The problem is something chewing through your data, and until you figure out what that is, you're going to be in the same boat no matter what capped ISP you go with.
Your college work connection. Cloud connection. Syncing. Sharing updates. Ads on websites. A satellite TV receiver connecting. Updates in a perpetual loop. Take your pic. Any and all of these things can burn through data without you knowing it.
It wouldn't surprise me to find out that it's your college work connection that is using so much data.
I'm a little confused about the 2AM to 7AM free period they told you about. As far as I know, the only plans that have the "Download Zone" (the free data period) are the daily refill plans, and it sounds like you have a monthly refill plan, judging by your comments about being out of data after a few days. I could be wrong, but I'm not aware of any monthly data plan that utilizes the Download Zone.
