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grenadieroutdoo's avatar
grenadieroutdoo
9 years ago
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Number to call and cancel ?

Is there a direct line to call and cancel service and why should we have to pay to cancel when your company misleads people? Our bill was $300 this month!! My husband is a disable veteran who runs his...
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GabeU
Distinguished Professor IV
9 years ago
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Regardless of whether you cancel Hughesnet and go with someone else or stick with them, you need to figure out what device(s), and what on that device(s), is chewing through your data.  If you don't stream (cancelled Netflix), yet you are still burning through so much data that you are purchasing multiple tokens, you've got a serious problem that you need to figure out, and cancelling one capped service to go to another isn't going to fix it.  The problem isn't Hughesnet.  The problem is something chewing through your data, and until you figure out what that is, you're going to be in the same boat no matter what capped ISP you go with. 

Your college work connection.  Cloud connection.   Syncing.  Sharing updates.  Ads on websites.  A satellite TV receiver connecting.  Updates in a perpetual loop.   Take your pic.  Any and all of these things can burn through data without you knowing it. 

It wouldn't surprise me to find out that it's your college work connection that is using so much data. 

I'm a little confused about the 2AM to 7AM free period they told you about.  As far as I know, the only plans that have the "Download Zone" (the free data period) are the daily refill plans, and it sounds like you have a monthly refill plan, judging by your comments about being out of data after a few days.  I could be wrong, but I'm not aware of any monthly data plan that utilizes the Download Zone. 

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to call and cancel ?","id":"message:44692","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:7214"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:44692"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:44692"},"body@stripHtml({\"truncateLength\":200})":"Is there a direct line to call and cancel service and why should we have to pay to cancel when your company misleads people? Our bill was $300 this month!! My husband is a disable veteran who runs his...","body@stringLength":"1975","rawBody":"Is there a direct line to call and cancel service and why should we have to pay to cancel when your company misleads people? Our bill was $300 this month!! My husband is a disable veteran who runs his own business from our home. We were told last year when we signed up that the lowest plan would be enough for us with me going to college online and him running his part time business. After 2 months of having the service we called and said it wasn't working correctly we were already out of data and it couldn't be right because we cancelled our Netflix to not use the data and we only get on facebook when were not using it for his business or my college. They gave us a free few tokens to use. A few days later we were out again. We waited a few months just dealing with it but then it got to the point I had to take a month off college because nothing would load. We called them to cancel and they told us to try to upgrade instead. We were scared at first because to upgrade was $50 more bucks a month something we didn't have. Then they also told us we could get the internet from 2-7 and it would run faster and not go against our data and also about the hughesnet status meter to monitor our data plan. I started doing my college work at night only and my husband used it during the day. We also did the upgrade. I wasn't sure why we weren't told about the free data when we signed up either can someone answer that? Within a few days we were out of data.... AGAIN!!!!! My husband bought tokens and it made our monthly bill $300 this month. This is insane. I want to know how you can lie to people and then tell them to upgrade and it will work better. We just want to talk to someone direct and we want out. I just wish on top of all the other bills we had to pay for this crappy service you would let people cancel for free who has been lied to about how the service will work great for them.  ","kudosSumWeight":2,"postTime":"2017-01-21T10:51:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:44692_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":38512},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Is there a direct line to call and cancel service and why should we have to pay to cancel when your company misleads people? Our bill was $300 this month!! My husband is a disable veteran who runs his own business from our home. We were told last year when we signed up that the lowest plan would be enough for us with me going to college online and him running his part time business. After 2 months of having the service we called and said it wasn't working correctly we were already out of data and it couldn't be right because we cancelled our Netflix to not use the data and we only get on facebook when were not using it for his business or my college. They gave us a free few tokens to use. A few days later we were out again. We waited a few months just dealing with it but then it got to the point I had to take a month off college because nothing would load. We called them to cancel and they told us to try to upgrade instead. We were scared at first because to upgrade was $50 more bucks a month something we didn't have. Then they also told us we could get the internet from 2-7 and it would run faster and not go against our data and also about the hughesnet status meter to monitor our data plan. I started doing my college work at night only and my husband used it during the day. We also did the upgrade. I wasn't sure why we weren't told about the free data when we signed up either can someone answer that? Within a few days we were out of data.... AGAIN!!!!! My husband bought tokens and it made our monthly bill $300 this month. This is insane. I want to know how you can lie to people and then tell them to upgrade and it will work better. We just want to talk to someone direct and we want out. I just wish on top of all the other bills we had to pay for this crappy service you would let people cancel for free who has been lied to about how the service will work great for them.  "},"Conversation:conversation:44692":{"__typename":"Conversation","id":"conversation:44692","solved":true,"topic":{"__ref":"ForumTopicMessage:message:44692"},"lastPostingActivityTime":"2017-02-09T15:04:00.000-05:00","lastPostTime":"2017-02-09T15:04:00.000-05:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:44692":{"__typename":"ModerationData","id":"moderation_data:44692","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:44692_1":{"__typename":"Revision","id":"revision:44692_1","lastEditTime":"2017-01-21T10:51:00.000-05:00"},"ForumReplyMessage:message:44698":{"__typename":"ForumReplyMessage","id":"message:44698","conversation":{"__ref":"Conversation:conversation:44692"},"author":{"__ref":"User:user:29869"},"revisionNum":1,"uid":44698,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Number to call and cancel ?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:44698"},"parent":{"__ref":"ForumTopicMessage:message:44692"},"body":"

Regardless of whether you cancel Hughesnet and go with someone else or stick with them, you need to figure out what device(s), and what on that device(s), is chewing through your data.  If you don't stream (cancelled Netflix), yet you are still burning through so much data that you are purchasing multiple tokens, you've got a serious problem that you need to figure out, and cancelling one capped service to go to another isn't going to fix it.  The problem isn't Hughesnet.  The problem is something chewing through your data, and until you figure out what that is, you're going to be in the same boat no matter what capped ISP you go with. 

Your college work connection.  Cloud connection.   Syncing.  Sharing updates.  Ads on websites.  A satellite TV receiver connecting.  Updates in a perpetual loop.   Take your pic.  Any and all of these things can burn through data without you knowing it. 

It wouldn't surprise me to find out that it's your college work connection that is using so much data. 

I'm a little confused about the 2AM to 7AM free period they told you about.  As far as I know, the only plans that have the \"Download Zone\" (the free data period) are the daily refill plans, and it sounds like you have a monthly refill plan, judging by your comments about being out of data after a few days.  I could be wrong, but I'm not aware of any monthly data plan that utilizes the Download Zone. 

","body@stringLength":"1533","rawBody":"

Regardless of whether you cancel Hughesnet and go with someone else or stick with them, you need to figure out what device(s), and what on that device(s), is chewing through your data.  If you don't stream (cancelled Netflix), yet you are still burning through so much data that you are purchasing multiple tokens, you've got a serious problem that you need to figure out, and cancelling one capped service to go to another isn't going to fix it.  The problem isn't Hughesnet.  The problem is something chewing through your data, and until you figure out what that is, you're going to be in the same boat no matter what capped ISP you go with. 

Your college work connection.  Cloud connection.   Syncing.  Sharing updates.  Ads on websites.  A satellite TV receiver connecting.  Updates in a perpetual loop.   Take your pic.  Any and all of these things can burn through data without you knowing it. 

It wouldn't surprise me to find out that it's your college work connection that is using so much data. 

I'm a little confused about the 2AM to 7AM free period they told you about.  As far as I know, the only plans that have the \"Download Zone\" (the free data period) are the daily refill plans, and it sounds like you have a monthly refill plan, judging by your comments about being out of data after a few days.  I could be wrong, but I'm not aware of any monthly data plan that utilizes the Download Zone. 

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Welcome to our community and thank you for reaching out to us. Unfortunately as it has been over a year since you signed up for service, your sales call is no longer available. I am very sorry you are not happy with the service and really recommend trying out some of the advice and tips from our community members, who are very knowledgeable in saving data. In any case, you can call us at 1-866-347-3292 and ask to speak to our Account Management department if you decide you want to cancel.

Thank you
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Welcome to our community and thank you for reaching out to us. Unfortunately as it has been over a year since you signed up for service, your sales call is no longer available. I am very sorry you are not happy with the service and really recommend trying out some of the advice and tips from our community members, who are very knowledgeable in saving data. In any case, you can call us at 1-866-347-3292 and ask to speak to our Account Management department if you decide you want to cancel.

Thank you
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