Forum Discussion

grenadieroutdoo's avatar
grenadieroutdoo
New Member
8 years ago

Number to call and cancel ?

Is there a direct line to call and cancel service and why should we have to pay to cancel when your company misleads people? Our bill was $300 this month!! My husband is a disable veteran who runs his...
  • Amanda's avatar
    Amanda
    8 years ago
    Hello grenadieroutdoors,

    Welcome to our community and thank you for reaching out to us. Unfortunately as it has been over a year since you signed up for service, your sales call is no longer available. I am very sorry you are not happy with the service and really recommend trying out some of the advice and tips from our community members, who are very knowledgeable in saving data. In any case, you can call us at 1-866-347-3292 and ask to speak to our Account Management department if you decide you want to cancel.

    Thank you
    Amanda
GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

Regardless of whether you cancel Hughesnet and go with someone else or stick with them, you need to figure out what device(s), and what on that device(s), is chewing through your data.  If you don't stream (cancelled Netflix), yet you are still burning through so much data that you are purchasing multiple tokens, you've got a serious problem that you need to figure out, and cancelling one capped service to go to another isn't going to fix it.  The problem isn't Hughesnet.  The problem is something chewing through your data, and until you figure out what that is, you're going to be in the same boat no matter what capped ISP you go with. 

Your college work connection.  Cloud connection.   Syncing.  Sharing updates.  Ads on websites.  A satellite TV receiver connecting.  Updates in a perpetual loop.   Take your pic.  Any and all of these things can burn through data without you knowing it. 

It wouldn't surprise me to find out that it's your college work connection that is using so much data. 

I'm a little confused about the 2AM to 7AM free period they told you about.  As far as I know, the only plans that have the "Download Zone" (the free data period) are the daily refill plans, and it sounds like you have a monthly refill plan, judging by your comments about being out of data after a few days.  I could be wrong, but I'm not aware of any monthly data plan that utilizes the Download Zone.