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captainguy03's avatar
captainguy03
Freshman
6 years ago

only power and wifi light on. no system or transmit

Hello, I have the HT2000W modem/wifi, The other day out of no where only the power and wifi lights are on and nothing else. We've unplugged it, left it off for a while, re plugged it back in with no ...
  • Liz's avatar
    Liz
    6 years ago

    Hello captainguy03,

     

    I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

     

    Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Oct 15, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. 

     

Liz's avatar
Liz
Moderator

Hello captainguy03,

 

I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

 

Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Oct 15, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. 

 

  • captainguy03's avatar
    captainguy03
    Freshman
    6 years ago
    Thank you once again Liz. Your techs were fantastic and took care of my issues. Wound up being a bad modem
    • Liz's avatar
      Liz
      Moderator
      6 years ago

      Good morning captainguy03,

       

      I'm so happy to hear our tech was able to determine the cause and replaced your modem. Thank you for updating me! Just come on back to the community if you need anything else, we're here to help.