Forum Discussion

Cabooose2's avatar
Cabooose2
Freshman
3 years ago
Solved

Phone failure

Phone does not dial out and doesn't receive calls. Have a dial tone and messages show up on my phone and can here the message alert. I have re-booted satellite and re-booted the phone unit by unplugg...
phone
  • Remy's avatar
    Remy
    3 years ago

    Cabooose2,

     

    Awesome! I'm glad the ATA arrived so quickly. Have you gone ahead and activated the new ATA at http://voice.hughesnet.com? If you need your SAN, we're able to provide it to you via private message!

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator
3 years ago

Cabooose2,

 

Thanks for reaching out! The details are much appreciated! I've gone ahead and reset your line and made a couple of adjustments to attempt to solve the issue. Please let me know if the VOIP service begins to work properly again!

 

Thanks,

Remy

Cabooose2's avatar
Cabooose2
Freshman
3 years ago

Thanks for your reply.  I still get a dial tone, but when I dial out it does not work/ring.  Also, the message alert sound when pick up phone is no longer present possibly from your reset.  The phone shows on screen I have message.  Therefore, phone still not working.  Advise if anything further I can do on this end, but I think I've tried.