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EMZ's avatar
EMZ
Freshman
5 years ago

e-mail delivery failure - 2

(Note - starting new thread per Hughes net support request)

 

I am experiencing e-mail delivery issues over the last two weeks.  I usually do not receive an NDR until 2-3 days after sending the e-mail.  It appears to only happen on e-mails with attached documents.  On the most current NDR there are two errors attached. 

 

The first is an exceeded max retries without delivery.

 

Here is the text from the second:

X-CM-Score: 0
X-Scanned-by: Cloudmark Authority Engine
Authentication-Results: smtp02.hughes.cmh.synacor.com header.from=xxx@hughes.net; sender-id=softfail
Authentication-Results: smtp02.hughes.cmh.synacor.com smtp.mail=xxx@hughes.net; spf=softfail; sender-id=softfail
Authentication-Results:  smtp02.hughes.cmh.synacor.com smtp.user=xxx@hughes.net; auth=pass (LOGIN)
Received-SPF: softfail (smtp02.hughes.cmh.synacor.com: transitional domain hughes.net does not designate 184.53.1.144 as permitted sender)
Received: from [184.53.1.144] ([184.53.1.144:10678] helo=
 by smtp.hughes.net 
 (ecelerity 2.2.3.49 r(42060/42061)) with ESMTPA
 id 21/B2-05876-16B0AEE5; Wed, 17 Jun 2020 08:24:42 -0400
Date: Wed, 17 Jun 2020 08:23:54 -0400
Message-ID: <!&!AAAAAAAAAAAuAAAAAAAAABWNWZdXt8NFn/Vv4BHKJIMBAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAAAggvsWqe4wS6GiNF+mW9/oAQAAAAA=@hughes.net>
MIME-Version: 1.0
Content-Type: multipart/mixed;
 boundary="----=_NextPart_000_000E_01D64480.B33CD7A0"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQJP57ALkCsaupkegTJiCCeQ0fNirqfpdNpA
Content-Language: en-us

Posting rules removed some HTML code from error message - I can provide full error text if provided an alternate method to provide.  Thank you for your attention to this matter.
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  • Liz's avatar
    Liz
    5 years ago

    Good morning EMZ,

     

    Thank you for your patience while we continued investigating. We used the settings below in an e-mail client and sent a test e-mail to that State Farm recipient. This was sent and received successfully as he replied to the e-mail. 

     

    Please ensure you have these settings below and let me know if you see a difference.

     

     

    Thanks,

    Liz

  • EMZ's avatar
    EMZ
    5 years ago

    I think we have it!  Changing the sending server port helped and performance has also improved in sending and receiving email.  I did not have the SSL > "on" option in your print screen but I changed the encryption setting to "Auto" (it gave me an error when trying to set it to SSL/TSL).   I did send anohter round of test messages and received successful send replies from the parties in question.  Thank you for your help in solving this issue.

     

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning EMZ,

     

    Thanks for the full error message, this is certainly helpful! So to be clear, if you send an e-mail without attachment to the same e-mail address, it sends successfully? 

     

    Please private message me the e-mail address(es) to which you're trying to send e-mails with attachments, the e-mail address from which you're sending, as well as the full error message.

     

    Are you trying to send via webmail or are you using a third party client like Outlook to manage your HughesNet e-mail account?

     

    Since you said this started about two weeks ago, sending e-mails with attachments to that particular e-mail address used to work at some point?

     

    Do you recall any changes to your system/settings two weeks ago?

     

    Looking forward to hearing back.

     

    Thanks,

    Liz

    • EMZ's avatar
      EMZ
      Freshman
      5 years ago

      It seams to bounce back mostly with emails that have attachments.  I can not be 100% sure that all mail has reached intended target as I was not monitoring general mail as it was less critical.  I looked back and I had a couple of NDRs as early as April but they became more prevelant in June.

       

      I do use Outlook most of the time.  Occationally I use web mail but it is not very convienent.  Outlook is configured per instructions found on the Hughes Net community.

       

      I am trying to PM the full email addresses how ever I am experiencing an authentication error trying to do so.  I will keep trying.  Any suggestions on how to get info to you privately would be appreciated.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        EMZ,

         

        I think the only way to contact the mods on this site is by sending them a private message. 

         

        When are you seeing the authentication error? Is this when you try to send a PM?  What does the error text say?