(Note - starting new thread per Hughes net support request)
I am experiencing e-mail delivery issues over the last two weeks. I usually do not receive an NDR until 2-3 days after sending the e-mail. It appears to only happen on e-mails with attached documents. On the most current NDR there are two errors attached.
The first is an exceeded max retries without delivery.
Here is the text from the second:
X-CM-Score: 0 X-Scanned-by: Cloudmark Authority Engine Authentication-Results: smtp02.hughes.cmh.synacor.com header.from=xxx@hughes.net; sender-id=softfail Authentication-Results: smtp02.hughes.cmh.synacor.com smtp.mail=xxx@hughes.net; spf=softfail; sender-id=softfail Authentication-Results: smtp02.hughes.cmh.synacor.com smtp.user=xxx@hughes.net; auth=pass (LOGIN) Received-SPF: softfail (smtp02.hughes.cmh.synacor.com: transitional domain hughes.net does not designate 184.53.1.144 as permitted sender) Received: from [184.53.1.144] ([184.53.1.144:10678] helo= by smtp.hughes.net (ecelerity 2.2.3.49 r(42060/42061)) with ESMTPA id 21/B2-05876-16B0AEE5; Wed, 17 Jun 2020 08:24:42 -0400 Date: Wed, 17 Jun 2020 08:23:54 -0400 Message-ID: <!&!AAAAAAAAAAAuAAAAAAAAABWNWZdXt8NFn/Vv4BHKJIMBAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAAAggvsWqe4wS6GiNF+mW9/oAQAAAAA=@hughes.net> MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_000E_01D64480.B33CD7A0" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQJP57ALkCsaupkegTJiCCeQ0fNirqfpdNpA Content-Language: en-us
Posting rules removed some HTML code from error message - I can provide full error text if provided an alternate method to provide. Thank you for your attention to this matter.
Thank you for your patience while we continued investigating. We used the settings below in an e-mail client and sent a test e-mail to that State Farm recipient. This was sent and received successfully as he replied to the e-mail.
Please ensure you have these settings below and let me know if you see a difference.
I think we have it! Changing the sending server port helped and performance has also improved in sending and receiving email. I did not have the SSL > "on" option in your print screen but I changed the encryption setting to "Auto" (it gave me an error when trying to set it to SSL/TSL). I did send anohter round of test messages and received successful send replies from the parties in question. Thank you for your help in solving this issue.
Thanks for the full error message, this is certainly helpful! So to be clear, if you send an e-mail without attachment to the same e-mail address, it sends successfully?
Please private message me the e-mail address(es) to which you're trying to send e-mails with attachments, the e-mail address from which you're sending, as well as the full error message.
Are you trying to send via webmail or are you using a third party client like Outlook to manage your HughesNet e-mail account?
Since you said this started about two weeks ago, sending e-mails with attachments to that particular e-mail address used to work at some point?
Do you recall any changes to your system/settings two weeks ago?
It seams to bounce back mostly with emails that have attachments. I can not be 100% sure that all mail has reached intended target as I was not monitoring general mail as it was less critical. I looked back and I had a couple of NDRs as early as April but they became more prevelant in June.
I do use Outlook most of the time. Occationally I use web mail but it is not very convienent. Outlook is configured per instructions found on the Hughes Net community.
I am trying to PM the full email addresses how ever I am experiencing an authentication error trying to do so. I will keep trying. Any suggestions on how to get info to you privately would be appreciated.
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(Note - starting new thread per Hughes net support request)
I am experiencing e-mail delivery issues over the last two weeks. I usually do not receive an NDR until 2-3 days after sending the e-mail. It appears to only happen on e-mails with attached documents. On the most current NDR there are two errors attached.
The first is an exceeded max retries without delivery.
Here is the text from the second:
X-CM-Score: 0 X-Scanned-by: Cloudmark Authority Engine Authentication-Results: smtp02.hughes.cmh.synacor.com header.from=xxx@hughes.net; sender-id=softfail Authentication-Results: smtp02.hughes.cmh.synacor.com smtp.mail=xxx@hughes.net; spf=softfail; sender-id=softfail Authentication-Results: smtp02.hughes.cmh.synacor.com smtp.user=xxx@hughes.net; auth=pass (LOGIN) Received-SPF: softfail (smtp02.hughes.cmh.synacor.com: transitional domain hughes.net does not designate 184.53.1.144 as permitted sender) Received: from [184.53.1.144] ([184.53.1.144:10678] helo= by smtp.hughes.net (ecelerity 2.2.3.49 r(42060/42061)) with ESMTPA id 21/B2-05876-16B0AEE5; Wed, 17 Jun 2020 08:24:42 -0400 Date: Wed, 17 Jun 2020 08:23:54 -0400 Message-ID: <!&!AAAAAAAAAAAuAAAAAAAAABWNWZdXt8NFn/Vv4BHKJIMBAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAAAggvsWqe4wS6GiNF+mW9/oAQAAAAA=@hughes.net> MIME-Version: 1.0 Content-Type: multipart/mixed; boundary=\"----=_NextPart_000_000E_01D64480.B33CD7A0\" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQJP57ALkCsaupkegTJiCCeQ0fNirqfpdNpA Content-Language: en-us
Posting rules removed some HTML code from error message - I can provide full error text if provided an alternate method to provide. Thank you for your attention to this matter.
(Note - starting new thread per Hughes net support request)
I am experiencing e-mail delivery issues over the last two weeks. I usually do not receive an NDR until 2-3 days after sending the e-mail. It appears to only happen on e-mails with attached documents. On the most current NDR there are two errors attached.
The first is an exceeded max retries without delivery.
Here is the text from the second:
X-CM-Score: 0 X-Scanned-by: Cloudmark Authority Engine Authentication-Results: smtp02.hughes.cmh.synacor.com header.from=xxx@hughes.net; sender-id=softfail Authentication-Results: smtp02.hughes.cmh.synacor.com smtp.mail=xxx@hughes.net; spf=softfail; sender-id=softfail Authentication-Results: smtp02.hughes.cmh.synacor.com smtp.user=xxx@hughes.net; auth=pass (LOGIN) Received-SPF: softfail (smtp02.hughes.cmh.synacor.com: transitional domain hughes.net does not designate 184.53.1.144 as permitted sender) Received: from [184.53.1.144] ([184.53.1.144:10678] helo= by smtp.hughes.net (ecelerity 2.2.3.49 r(42060/42061)) with ESMTPA id 21/B2-05876-16B0AEE5; Wed, 17 Jun 2020 08:24:42 -0400 Date: Wed, 17 Jun 2020 08:23:54 -0400 Message-ID: <!&!AAAAAAAAAAAuAAAAAAAAABWNWZdXt8NFn/Vv4BHKJIMBAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAAAggvsWqe4wS6GiNF+mW9/oAQAAAAA=@hughes.net> MIME-Version: 1.0 Content-Type: multipart/mixed; boundary=\"----=_NextPart_000_000E_01D64480.B33CD7A0\" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQJP57ALkCsaupkegTJiCCeQ0fNirqfpdNpA Content-Language: en-us
Posting rules removed some HTML code from error message - I can provide full error text if provided an alternate method to provide. Thank you for your attention to this matter.
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Good morning EMZ,
Thanks for the full error message, this is certainly helpful! So to be clear, if you send an e-mail without attachment to the same e-mail address, it sends successfully?
Please private message me the e-mail address(es) to which you're trying to send e-mails with attachments, the e-mail address from which you're sending, as well as the full error message.
Are you trying to send via webmail or are you using a third party client like Outlook to manage your HughesNet e-mail account?
Since you said this started about two weeks ago, sending e-mails with attachments to that particular e-mail address used to work at some point?
Do you recall any changes to your system/settings two weeks ago?
Looking forward to hearing back.
Thanks,
Liz
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It seams to bounce back mostly with emails that have attachments. I can not be 100% sure that all mail has reached intended target as I was not monitoring general mail as it was less critical. I looked back and I had a couple of NDRs as early as April but they became more prevelant in June.
I do use Outlook most of the time. Occationally I use web mail but it is not very convienent. Outlook is configured per instructions found on the Hughes Net community.
I am trying to PM the full email addresses how ever I am experiencing an authentication error trying to do so. I will keep trying. Any suggestions on how to get info to you privately would be appreciated.
I think the only way to contact the mods on this site is by sending them a private message.
When are you seeing the authentication error? Is this when you try to send a PM? What does the error text say?
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Good morning EMZ,
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Thank you for your patience while we continued investigating. We used the settings below in an e-mail client and sent a test e-mail to that State Farm recipient. This was sent and received successfully as he replied to the e-mail.
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Please ensure you have these settings below and let me know if you see a difference.
I think we have it! Changing the sending server port helped and performance has also improved in sending and receiving email. I did not have the SSL > \"on\" option in your print screen but I changed the encryption setting to \"Auto\" (it gave me an error when trying to set it to SSL/TSL). I did send anohter round of test messages and received successful send replies from the parties in question. Thank you for your help in solving this issue.
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