Forum Discussion
Plagued With Problems -- Just Ordered Viasat To Complement Hughesnet (Am I Nuts?)
Hi all, I have had a host of problems since becoming a hughesnet customer 1 year ago. I live in an extremely remote area of the county in the Sierra Nevada mountains in California at a high altit...
Southernsierra, I took a look into your account to see how the tech visit went (you could say I was a bit eager to see how everything went). Looks like they got out there and moved the dish onto a pole mount for you and quite a few other things taken care of!
This makes me really happy!
Let me know how everything's running.
-Brooke
When they moved the satellite to its new location, did they use concrete to set the pole? Do you know if they used a "key" in the pole to keep it from turning in the concrete?
It shouldn't be moving like that. A properly installed satellite dish shouldn't move for years, lest there is a very strong wind storm or flood, and I highly doubt you're having floods at 7000ft. If you are, OTOH, you've got other problems. :p
We get some pretty nasty wind storms here once in a while, with winds of 60+MPH. My original installation, with a huge fiberglass dish, lasted from Dec 2004 to Feb 2016, and the new Gen4/5 dish was installed on the same pole, still in the same place. It just doesn't move.
Thanks for writing in Gabe. They did not use a pole mount. I requested a pole mount last time from Nancy (apparently she ranks above the moderators here) and she told me that I will need to work it out with the technician but she can mention it to them. Needless to say, a pole mount did not go down and the technician did not seem prepared to do it. He moved the dish from the roof (where he initially installed it) to the side of the house. The winds can indeed get pretty gnarly this high up. Good to hear you are having success with your setup from 2004 all the way to 2016 and then success with the new dish.
I'm 100% willing to install anything to get it wroking, there is tons of space in and around the cabin for any type of mount hughesnet needs to install.
That's unfortunate. I can't say whether it being mounted on the side of the cabin contributed to the issue or not, of course, but if it did I hope the tech reconsiders and installs it on a pole.
You shouldn't have to have two sat systems to ensure that you have an internet connection . Other than outages caused by weather, your connection should be reliable, and that it's not is something that should be fixed. I mean, don't get me wrong, nothing is 100% perfect, but you shouldn't be experiencing the issues you are. :(
Hi southernsierra, thank you for reaching out to us. I was able to locate your account, and I see your next appointment is for the 25th. I was looking at attached photos of where your current dish is placed, and it's a bit difficult to tell, but a pole mount may not work for you to get a line of sight. However, like Nancy said, you can bring up a pole mount option to the tech and see what they say, as they will be more knowledgeable.
Let us know how the tech visit goes, hopefully it gets resolved for you :)
-Brooke
- Yes, the HughesNet tech is scheduled to come out on Saturday. Hopefully he actually shows. The Viasat installer is also coming on Saturday for a battle of the dishes. The Viasat tech actually reached out on email last week and stated he would be the one coming up and acknowledged my specific directions. I was quite blown way by that after the HughesNet ordeals.
Not sure what department you are with Brooke, but this installation would not pass photo audit. There is no proper triangulation on the trimast and that's why it's continually sagging. It's also mounted in a non-approved location. You should look into who the original installing dealer was and/or contact the distributor (whom you should know who that is) so they can have HNS create a Priority Express Repair billable to the dealer to go back out and correctly install that antenna. This customer would have had no signal issues if it had been done right the first time. And (according to the ViaSat tech that DID show up) the Hughesnet antenna is not even grounded. I would like to see those original installation photos. And, especially, if this was a DDO install, then you need to get the distributor involved for corrective action so this dealer doesn't screw over our Hughesnet customers with piss poor installs like this. If it was a fulfillment install, then a different dealer needs to get out there to correct the install and the original dealer charged back. This is a joke. We just spent 4 days in Virginia and this was hot topic. This is completely unacceptable and I personally know that the distributor will be very proactive in correcting this situation and appropriately dealing with this installation dealer.
Hi all, just wanted to jump in and clarify some things! Also Installer, is there a particular reason you are posting on this account and not with 'gokartergo' ?
1. The HughesNet system is grounded:
2. Deck installations are perfectly fine as long as they adhere to our policy. The installation is in violation, but the signal loss was between 8/7-8/8 and occurred suddenly. Per March 16, 2018 Revision E of Consumer Antenna Site Preparation and Mount Installation Guide, page 81:
Shoot me a PM if there are any questions. Southernsierra, you are in good hands with Brooke, we'll make sure everything fixed up for you.
Amanda
- The installer did not show up (no shocker there). HughesNet Internet worked Infrequently last weekend at the cabin. More often than not, it was not working. Also, I physically looked at the grounding location in the photo above last weekend and did not see a grounding wire that was shown as pictures, additionally I did not see any wires heading that direction from the direction. Maybe I missed it. I will check again next Monday when I make the trek back up.
- When I return next Monday it wil be 10pm and I am only staying for 2 hours to clean up for some guests I have staying. It will be another 2-3 weeks before I am even available on a Saturday for another tech to come out with 0% assurance they will actually make it out lol.
Amanda I messaged you about this.. It was not me..
