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Plagued With Problems -- Just Ordered Viasat To Complement Hughesnet (Am I Nuts?)
Hi all, I have had a host of problems since becoming a hughesnet customer 1 year ago. I live in an extremely remote area of the county in the Sierra Nevada mountains in California at a high altit...
Southernsierra, I took a look into your account to see how the tech visit went (you could say I was a bit eager to see how everything went). Looks like they got out there and moved the dish onto a pole mount for you and quite a few other things taken care of!
This makes me really happy!
Let me know how everything's running.
-Brooke
Thanks for writing in Gabe. They did not use a pole mount. I requested a pole mount last time from Nancy (apparently she ranks above the moderators here) and she told me that I will need to work it out with the technician but she can mention it to them. Needless to say, a pole mount did not go down and the technician did not seem prepared to do it. He moved the dish from the roof (where he initially installed it) to the side of the house. The winds can indeed get pretty gnarly this high up. Good to hear you are having success with your setup from 2004 all the way to 2016 and then success with the new dish.
I'm 100% willing to install anything to get it wroking, there is tons of space in and around the cabin for any type of mount hughesnet needs to install.
Hi all, just wanted to jump in and clarify some things! Also Installer, is there a particular reason you are posting on this account and not with 'gokartergo' ?
1. The HughesNet system is grounded:
2. Deck installations are perfectly fine as long as they adhere to our policy. The installation is in violation, but the signal loss was between 8/7-8/8 and occurred suddenly. Per March 16, 2018 Revision E of Consumer Antenna Site Preparation and Mount Installation Guide, page 81:
Shoot me a PM if there are any questions. Southernsierra, you are in good hands with Brooke, we'll make sure everything fixed up for you.
Amanda
- The installer did not show up (no shocker there). HughesNet Internet worked Infrequently last weekend at the cabin. More often than not, it was not working. Also, I physically looked at the grounding location in the photo above last weekend and did not see a grounding wire that was shown as pictures, additionally I did not see any wires heading that direction from the direction. Maybe I missed it. I will check again next Monday when I make the trek back up.
- When I return next Monday it wil be 10pm and I am only staying for 2 hours to clean up for some guests I have staying. It will be another 2-3 weeks before I am even available on a Saturday for another tech to come out with 0% assurance they will actually make it out lol.
Southernsierra, I am incredibly sorry and upset to hear the technician didn't show up. This isn't acceptable, I'm going to escalate this to their management, I appreciate you letting us know about this.
-Brooke
- Thanks Brooke. Whatever you did worked. Multiple people in Boise, ID just reached out to me to assign to a different installer to come out. I gave them my very specific directions and asked them to come not this weekend but the next weekend. They said they would call around to figure out who can do it and give me a call back to let me know.
Amanda I messaged you about this.. It was not me..
