Forum Discussion
Problem AGAIN with speed in evening!
.68 on your test a few minutes ago. Very slow in evening below 1.0 at times -- buffering, etc. check testmy site and your site the last couple of days. Speed acceptable in morning. I know traffi...
bkeeper -our last discussion ended with upgrade and cancellation options. I have private messaged you about upgrading and what I can do for you.
Amanda
If anyone uses wi-fi it makes the problem worse ! I have went to the sunroom and hocked up directly to the modem to make speed better ! Not perfect but better !
I am in South Carolina and am having the same S L O W problem. It's been happening for weeks. It is a real PITA streaming anything.
When is this problem going to be fixed?
According to the "moderators" - all that can be done - has been done on-"my beam".
They oversold it and now traffic is HEAVY. The only way it will get better - is if some of the customers (subscribers) leave (upgrade or quit).
Bkeeper
THis is from a posting (reply) to me a few days ago from Corrosive.
Not sure what Hughesnet can do, the Ultra plan no longer exists, and Jupiter One is "at capacity", which mostly means that it has been oversold. The only thing you can do is wait things out and hope enough people on your beam/gateway assignment decide to jump to Jupiter II, or wait to see if Hughes offers Ultra like plans on Jupiter II.
Thanks bkeeper1!
I wonder how they justify charging us full price when they KNOW we have a severe drop in speed.
They are still advertising GEN4.
Hey Moderators, I want a credit on my account for the substandard service. Its' been more than a month. Closer to 2 now.
Hi Lake_woman;
Years ago I asked one of the "tutors" (I believe they were called "Champions" at that time) the same question. His answer was to "Read the fine print" - it says "UP TO" such a speed. So,in reality they are not guaranteeing the speed they advertise -- only UP TO that speed. Same with the new Gen5. Also, I am sure that somewhere in the fine print is something about experiencing slower speeds if there is a lot of traffic (or some such words). So nothing we can do.
As I said, however, I have not (with one exception) had any major problems with Hughes. As a matter of fact, I was a strong supporter. Maybe there has been a change in management? They sure don't seem like the company they used to be.
Let's hope that things clear up in the future.
Bkeeper
