Forum Discussion

Ehpurefoy's avatar
Ehpurefoy
Freshman
5 years ago

21.2.4 walled garden

I have had hn service for a couple years. 2-3 days ago I couldn’t access the internet. When I attempt to go online the browser displays a message that I must go to systemcontrolcenter.com to activate....
  • Jay's avatar
    Jay
    5 years ago

    If that does not work, navigate to systemcontrolcenter.com -> click the gray icon with the letter 'i' in it. 

    On the left hand menu, click the very last option "Installation". -> click "Install"
     

    Here, there may be a list of items in the middle of the screen. The first time should say "Ranging Successful" and the next may say "Activate Service" or something similar. If it does, try performing the activation from that page, which should be similar to the initial steps provided. 

     

    If it does not appear, click on the blue "Re-Register" on the top left of of the page. Allow the process to run. As each step is completed automatically, a green check mark will appear on the left of that step. 

     

    If all of the above continues to fail, we will need to send a technician on site. 

    -Jay

Jay's avatar
Jay
Moderator

Ehpurefoy,

 

Thank you for verifying the account. When you go to systemcontrolcenter.com, you don't see any option in the left hand menu that says "Terminal Activation" or "Service Activation"?

 

-Jay

Ehpurefoy's avatar
Ehpurefoy
Freshman
5 years ago
No :( options for connectivity test, that sort of thing, but nothing that says activate
  • Jay's avatar
    Jay
    Moderator
    5 years ago

    Ehpurefoy, 

     

    Are you able to access welcome.hughesnet.com and follow the directions there?

     

    -Jay

    • Ehpurefoy's avatar
      Ehpurefoy
      Freshman
      5 years ago
      I will try when I’m back home. If it doesn’t work, and since I won’t have cell service, is there something else I can try?
      • Jay's avatar
        Jay
        Moderator
        5 years ago

        If that does not work, navigate to systemcontrolcenter.com -> click the gray icon with the letter 'i' in it. 

        On the left hand menu, click the very last option "Installation". -> click "Install"
         

        Here, there may be a list of items in the middle of the screen. The first time should say "Ranging Successful" and the next may say "Activate Service" or something similar. If it does, try performing the activation from that page, which should be similar to the initial steps provided. 

         

        If it does not appear, click on the blue "Re-Register" on the top left of of the page. Allow the process to run. As each step is completed automatically, a green check mark will appear on the left of that step. 

         

        If all of the above continues to fail, we will need to send a technician on site. 

        -Jay