Forum Discussion

Bigquiet1's avatar
Bigquiet1
New Poster
5 years ago

walled garden mode state 21.2.6

Signal strength 100, and not suspended but will not connect.
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning Bigquiet1,

     

    I see it's your first post here, so welcome to the community! I pulled up your account to address your concerns and looks like performance is degraded at your gateway. Our engineers are already addressing this and verifying the fix to restore connectivity. 

     

    Your patience and understanding are much appreciated.

     

    Thanks,

    LIz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    The last time my system was in a walled garden state, it went away on its own, but you could try rebooting the modem. 

     

    Bigquiet1 wrote:
    Signal strength 100, and not suspended but will not connect.

     

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    Bigquiet1 

    It's possible that your gateway is unavailable due to weather between it and the satellite. Otherwise, gateway sites frequently get maintenance updates during the bonus period and become unavailable during that time. Usually it will come back within about an hour when the update (if successful) is completed.

    • Bigquiet1's avatar
      Bigquiet1
      New Poster
      5 years ago
      It was a hughesnet problem. I was connected to Duluth via Jupiter 2, but couldn't get past the gateway
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        That's basically what Liz told you, that it was a gateway problem and that they were working on it.  

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Bigquiet1,

     

    I see it's your first post here, so welcome to the community! I pulled up your account to address your concerns and looks like performance is degraded at your gateway. Our engineers are already addressing this and verifying the fix to restore connectivity. 

     

    Your patience and understanding are much appreciated.

     

    Thanks,

    LIz