Good morning Bigquiet1,
I see it's your first post here, so welcome to the community! I pulled up your account to address your concerns and looks like performance is degraded at your gateway. Our engineers are already addressing this and verifying the fix to restore connectivity.
Your patience and understanding are much appreciated.
Thanks,
LIz
The last time my system was in a walled garden state, it went away on its own, but you could try rebooting the modem.
Bigquiet1 wrote:
Signal strength 100, and not suspended but will not connect.
It's possible that your gateway is unavailable due to weather between it and the satellite. Otherwise, gateway sites frequently get maintenance updates during the bonus period and become unavailable during that time. Usually it will come back within about an hour when the update (if successful) is completed.
Good morning Bigquiet1,
I see it's your first post here, so welcome to the community! I pulled up your account to address your concerns and looks like performance is degraded at your gateway. Our engineers are already addressing this and verifying the fix to restore connectivity.
Your patience and understanding are much appreciated.
Thanks,
LIz
