Forum Discussion

PattyCrane's avatar
PattyCrane
New Poster
8 years ago

Error message: Unfortunately the page you are looking for no longer exist (sic)

When I try to open certain links from an email I get the above message.    I can go back to the email, try again, and it will work.  The webpage that opens with the message is messages.hughesnet.com/...
Data Management
  • C0RR0SIVE's avatar
    C0RR0SIVE
    8 years ago

    Typically, you end up going to that URL if the system is doing an auto-redirect if you haven't paid your bill.  If you are setup on automatic payments, you might want to check your card and see if the expiration date has changed since the last time you updated your information.

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

Typically, you end up going to that URL if the system is doing an auto-redirect if you haven't paid your bill.  If you are setup on automatic payments, you might want to check your card and see if the expiration date has changed since the last time you updated your information.

lifstrand's avatar
lifstrand
Sophomore
8 years ago

I have been experiencing the same problem for the past several days, and my account is NOT overdue.  My next payment is due 06/08 and my last payment was made on time.  

This is a very irritating problem.  It occurs not only with email links, but bookmarked links as well.  I recently upgraded to Gen5 because I was having so many problems and here I am having problems again.

  • lifstrand's avatar
    lifstrand
    Sophomore
    8 years ago

    I just got off the phone with Hughesnet.  Even though my due date is 06/08/17 because Hughesnet generated the bill yesterday and I didn't immediately pay it, and even though the payment is NOT late they still apply that stupid error message.  Talk about irritating!  

    The tech extended my due date so that the automatic error message wouldn't kick in.   If I only had some other choice of ISP I would switch, but alas, I don't where I live in rural New Mexico.  

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi lifstrand,

     

    Welcome to the community and thank you for posting. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns about your account.

     

  • stutomkat's avatar
    stutomkat
    New Member
    8 years ago

    I am experiencing same issue.  Any solutions...same situation, account is paid.

     

    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      8 years ago

      What is the exact error message you are getting, and what URL is it?  Not everyone actually has the same issue when they get "unfortunately the page you are looking for no longer exist".

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Hi stutomkat,

         

        Thanks for posting and welcome to the community! Since you just paid off your balance today, please allow up to 24 hrs for that error message to clear. If it persists beyond 24 hrs, please clear your browser cache and cookies to clear out that error.