Forum Discussion
excessive dsta usage suddenly
suddenly data usage so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
aria,
Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you!
It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?
Thanks,
Remy
aria,
Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you!
It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?
Thanks,
Remy
no more than usual. I did finish watching a webinar that was started before but no more that usual,
Yesterday after contacting you with the problem suddenly seemed to stop using an excessive amount .
I usually do not use up all my monthly amount and rarely have to buy a very small tokens to get me through.
My modem was supposed to be replaced over a year ago and was told that one was sent but never got it.
Then was charged for one but was able to remove the charges.
This time i bought 5 gb as that should have been enough but no so i bought another 10 gb just in case and that went very
fast so then bought another 5gb and suddenly there was only 600 plus mb left.
I bought more that I use in a month and it all only lasted about six days.
I also bought the tokens with free ones equal to what I bought .
All this should have been more that enough.
My modem gets turned off at night due to off grid electric by hydro and solar and when turning it on in the morning the top light
started turning light red which was why modem was to be replaced
Now when turned on it is very bright red which I was told was due to heating up but cannot be heating up when it had been
off for over twelve hours
I do not hear very well over phone and only have a land line phone so communication needs to be through email.
I would really like the free tokens promised.
aria,
Thanks for following up! I will have additional tokens added free of charge to attempt to help out. The technician should have equipment handy to help with the modem!
Thanks,
Remy
