Forum Discussion
excessive dsta usage suddenly
suddenly data usage so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
aria,
Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you!
It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?
Thanks,
Remy
aria,
Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you!
It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?
Thanks,
Remy
I received and email from Hughes Net community ' Did I get the answer I needed" at the bottom of the message was a place to reply so I did and it was returned.
Your repair service will not allow me to reply so that an appointment can be made as they insist that I can only reply by phone and land line phone service is down and I do not hear clearly on phone they will not allow email communication so cannot get any needed repair. I tried to send them email message as to why I cannot use phone to set up an appointment and The reply was do not send email only use phone.This is so asinine stupid that what kind of repair will I get.
I have paid many months of quick repair service all for nothing as now nothing.
So there is no way to get repair so it seems that I am forced to abandon Hughes Net if It is impossible to get repair service
aria,
Thank you for following up! I'm sorry to hear that we're having trouble finding a date. Do you have certain days or times throughout the week that you will be available for a technician to come out? I will go ahead and have the calls made for you to make sure we get someone to your location!
Thanks,
Remy
why am I having so much problem posting a reply that never shows up I am just now learning how to do this
I must be doing something wrong . so where did my post go .
I wanted to respond with information about contact date but it seems as if information just vanished.
I clicked on reply and typed information and clicked post and nothing has shown up.
this whole thing is getting very frustrating and stressful.
Please advise
It's normal to have trouble posting if you're not used to it. Your post may still be in your drafts. You can find your drafts by clicking on your picture at the top of the page. When you do that, you go to your profile. When I click my picture, I can see a section labeled Drafts and there are several posts there. If you go to your drafts list and see the post you're missing, you can click on it, and when it opens, you can click on "Post" to try to publish it again. If you don't see your post, try creating a new one. It's not the end of the world; it's just a little annoying. But it'll pass.
I know this is all frustrating, but you're only making yourself crazy. Remy is working to help you, has already given you free tokens for your trouble, and is trying to arrange a tech visit with you. Be patient with yourself as you're learning, and things will improve.
Remy thank you and everyone trying ti help.
Go ahead and just set a dating .Without being able to directly contact repair it could be very hard to locate my property.
As this is a very rural area and many roads are not marked. i usually have to make arrangements to meet someone
and then they follow me to my home.
The road is about 14 miles from nearest town and them 3 miles up a dirt road that at times looks like a trail through a forest.
Coordination of time is important to connect so without phone use that is only by email at this time. Cell phone service is not available in a lot
of the area. I do not have cell phone service where I live.
GPS or google maps are inaccurate in rural areas .
I will be surprised if they find my place .
I will unlock my gate on the date of service given .
aria,
Thank you for your patience, and we truly appreciate your cooperation! I've spoken with the local technician company handling your order, and I was able to schedule a visit for you on Saturday, September 9th, between 12PM - 2PM! I will be sending additional information via private message so you can get in contact with them over the internet instead of having to call! Please let us know if you receive the private message!
Thanks,
Remy
