Forum Discussion

aria's avatar
aria
New Poster
2 years ago
Solved

excessive dsta usage suddenly

suddenly data usage  so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
Data Management
  • Remy's avatar
    Remy
    2 years ago

    aria,

     

    Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

     

    It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator
2 years ago

aria,

 

Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

 

It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

 

Thanks,

Remy

aria's avatar
aria
New Poster
2 years ago

 I received and email from  Hughes Net community  ' Did I get the answer I needed" at the bottom of the message was a place to reply so I did and it was returned.

 Your repair service will not allow me to reply so that an appointment can be made as they insist that I can only reply by phone and land line phone service is down and I do not hear clearly on phone they will not allow email communication so cannot get any needed repair.  I tried to send them email message as to why I cannot use phone to set up an appointment and The reply was do not send email only use phone.This is so asinine stupid that what kind of repair will I get.
I have paid many months of quick repair service all for nothing as now nothing.

So there is no way to get repair so it seems that I am forced to abandon Hughes Net if It is impossible to get repair service