Forum Discussion
excessive dsta usage suddenly
suddenly data usage so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
aria,
Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you!
It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?
Thanks,
Remy
aria,
Thank you for following up! I'm sorry to hear that we're having trouble finding a date. Do you have certain days or times throughout the week that you will be available for a technician to come out? I will go ahead and have the calls made for you to make sure we get someone to your location!
Thanks,
Remy
why am I having so much problem posting a reply that never shows up I am just now learning how to do this
I must be doing something wrong . so where did my post go .
I wanted to respond with information about contact date but it seems as if information just vanished.
I clicked on reply and typed information and clicked post and nothing has shown up.
this whole thing is getting very frustrating and stressful.
Please advise
It's normal to have trouble posting if you're not used to it. Your post may still be in your drafts. You can find your drafts by clicking on your picture at the top of the page. When you do that, you go to your profile. When I click my picture, I can see a section labeled Drafts and there are several posts there. If you go to your drafts list and see the post you're missing, you can click on it, and when it opens, you can click on "Post" to try to publish it again. If you don't see your post, try creating a new one. It's not the end of the world; it's just a little annoying. But it'll pass.
I know this is all frustrating, but you're only making yourself crazy. Remy is working to help you, has already given you free tokens for your trouble, and is trying to arrange a tech visit with you. Be patient with yourself as you're learning, and things will improve.
Is this it: https://community.hughesnet.com/t5/Tech-Support/repair-service/m-p/140615#M93607
You may have created a new post/thread when you intended of replying to this thread.
I think what they're trying to do is reply to Remy re dates/times when they're available for a tech visit.
