Forum Discussion

aria's avatar
aria
New Poster
2 years ago

excessive dsta usage suddenly

suddenly data usage  so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
Data Management
  • Remy's avatar
    Remy
    2 years ago

    aria,

     

    Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

     

    It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator

aria,

 

Thank you for your patience, and we truly appreciate your cooperation! I've spoken with the local technician company handling your order, and I was able to schedule a visit for you on Saturday, September 9th, between 12PM - 2PM! I will be sending additional information via private message so you can get in contact with them over the internet instead of having to call! Please let us know if you receive the private message!

 

Thanks,

Remy

aria's avatar
aria
New Poster
2 years ago

 

 

Remy

Why did I just receive a email from HughesNet thanking me for ordering hughes net and are coming to install my Hughes Net system.

Someone is under the impression that  I ordered Hughes Net and as they already have my credit card number on file will I get charged  for another system

I only ordered repair service.

Okay now its enough.

I am 82 on Friday and on social security and will stop anyone from installing this  and yes I am very capable of doing that .I

 

I did get your private message and will follow your instructions.

I really thank you so very much for all your help and kindness.

I will do my best to get through this.

 

  • Remy's avatar
    Remy
    Moderator
    2 years ago

    aria,

     

    Thanks for the follow up! Upon looking into your account, I can't seem to find an email that was sent out automatically by us matching this description. Are you able to list the email address for us, so we can confirm this? You won't be charged for an additional installation setup, as the technician order requested is strictly for repair.

     

    Thanks,

    Remy

  • aria's avatar
    aria
    New Poster
    2 years ago

    I copied the email ,this is what the email message is

    DO_NOT_REPLY@hughes.com

    Dear *Redacted*,
    Thank you for ordering HughesNet®. Your installation appointment details are listed below as well as the contact information for your certified technician.
    Your Install is Scheduled for: September 09, 2023
    Your technician will arrive between: 11 a. m. and 2 p. m.
    Technician's Name and Phone#: *Redacted*
    Distributor's Name and Phone#: *Redacted*
    Site Account Number (SAN): *Redacted*
    You may receive a phone call or text message from the technician to reconfirm your appointment. You can also call the assigned technician if you need to update your appointment or ask any questions regarding your installation.
    If you are unable to reach the technician's company for any reason, please contact the assigned Distributor listed above.
    Check out our Install FAQs for more information. For further assistance, call Customer Care at 866-347-3292 with your Site Account Number (SAN).
    (Please do not reply to this email because the mailbox is not monitored.)
    Thank you again for ordering HughesNet!

     

    As the FAQs they listed when I checked on to see if I could get more information it was all about getting a whole system .

     

     

  • Remy's avatar
    Remy
    Moderator
    2 years ago

    aria,

     

    Thank you for that information! I edited your post to remove personal information of yours, as well as the company's contact information. I can assure you this will not be an installation visit, as I have already spoken with their representatives. No charge will be placed on your account for a new service. 

     

    Thanks,

    Remy

  • aria's avatar
    aria
    New Poster
    2 years ago

    so in trying to respond and thought that i should send by private message was told that I had reached the limit of sending a private message.

    So will try here  and below is a copy of message recently sent.

    As the last message from you was sent as a private message I thought that that is the way I am supposed to respond . Hughes webmail response was message sent failed to deliver. So will try here. 

     

    there was no response.
    Right in the middle of sending email hughes web mail does not respond and then get message your session has expired.
    This happens everyday two or three times and have to resign in.
    So at times when I thought an email was sent  maybe it is not or the repair company just does not do emails no matter what they have said.
    So just have to live with a modem that shows signs of potential problems not working.
    All I can hope for is that it keeps working until forest fire season is ended as this is the only way I can get evacuation warnings is with the internet email.
    I need to do some research into any other internet provider available in my area
    I thank you for all the help you have given me . I have learned how to post and send private messages.
    Knowledge is great to have.
    Aria
     
     
     
     

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    2 years ago
    aria wrote:

    so in trying to respond and thought that i should send by private message was told that I had reached the limit of sending a private message.

    If you wait a few minutes and try to send the message again it should go through.