Forum Discussion
excessive dsta usage suddenly
suddenly data usage so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
aria,
Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you!
It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?
Thanks,
Remy
aria,
Thanks for the follow up! Upon looking into your account, I can't seem to find an email that was sent out automatically by us matching this description. Are you able to list the email address for us, so we can confirm this? You won't be charged for an additional installation setup, as the technician order requested is strictly for repair.
Thanks,
Remy
I copied the email ,this is what the email message is
DO_NOT_REPLY@hughes.com
Dear *Redacted*,
Thank you for ordering HughesNet®. Your installation appointment details are listed below as well as the contact information for your certified technician.
Your Install is Scheduled for: September 09, 2023
Your technician will arrive between: 11 a. m. and 2 p. m.
Technician's Name and Phone#: *Redacted*
Distributor's Name and Phone#: *Redacted*
Site Account Number (SAN): *Redacted*
You may receive a phone call or text message from the technician to reconfirm your appointment. You can also call the assigned technician if you need to update your appointment or ask any questions regarding your installation.
If you are unable to reach the technician's company for any reason, please contact the assigned Distributor listed above.
Check out our Install FAQs for more information. For further assistance, call Customer Care at 866-347-3292 with your Site Account Number (SAN).
(Please do not reply to this email because the mailbox is not monitored.)
Thank you again for ordering HughesNet!
As the FAQs they listed when I checked on to see if I could get more information it was all about getting a whole system .
aria,
Thank you for that information! I edited your post to remove personal information of yours, as well as the company's contact information. I can assure you this will not be an installation visit, as I have already spoken with their representatives. No charge will be placed on your account for a new service.
Thanks,
Remy
so in trying to respond and thought that i should send by private message was told that I had reached the limit of sending a private message.
So will try here and below is a copy of message recently sent.
As the last message from you was sent as a private message I thought that that is the way I am supposed to respond . Hughes webmail response was message sent failed to deliver. So will try here.
there was no response.Right in the middle of sending email hughes web mail does not respond and then get message your session has expired.This happens everyday two or three times and have to resign in.So at times when I thought an email was sent maybe it is not or the repair company just does not do emails no matter what they have said.So just have to live with a modem that shows signs of potential problems not working.All I can hope for is that it keeps working until forest fire season is ended as this is the only way I can get evacuation warnings is with the internet email.I need to do some research into any other internet provider available in my areaI thank you for all the help you have given me . I have learned how to post and send private messages.Knowledge is great to have.Aria
