Forum Discussion

aria's avatar
aria
New Poster
2 years ago
Solved

excessive dsta usage suddenly

suddenly data usage  so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
Data Management
  • Remy's avatar
    Remy
    2 years ago

    aria,

     

    Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

     

    It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator
2 years ago

aria,

 

Thanks for the follow up! Upon looking into your account, I can't seem to find an email that was sent out automatically by us matching this description. Are you able to list the email address for us, so we can confirm this? You won't be charged for an additional installation setup, as the technician order requested is strictly for repair.

 

Thanks,

Remy

aria's avatar
aria
New Poster
2 years ago

I copied the email ,this is what the email message is

DO_NOT_REPLY@hughes.com

Dear *Redacted*,
Thank you for ordering HughesNet®. Your installation appointment details are listed below as well as the contact information for your certified technician.
Your Install is Scheduled for: September 09, 2023
Your technician will arrive between: 11 a. m. and 2 p. m.
Technician's Name and Phone#: *Redacted*
Distributor's Name and Phone#: *Redacted*
Site Account Number (SAN): *Redacted*
You may receive a phone call or text message from the technician to reconfirm your appointment. You can also call the assigned technician if you need to update your appointment or ask any questions regarding your installation.
If you are unable to reach the technician's company for any reason, please contact the assigned Distributor listed above.
Check out our Install FAQs for more information. For further assistance, call Customer Care at 866-347-3292 with your Site Account Number (SAN).
(Please do not reply to this email because the mailbox is not monitored.)
Thank you again for ordering HughesNet!

 

As the FAQs they listed when I checked on to see if I could get more information it was all about getting a whole system .