Hi Michael,
Thank you for sharing that speed test, I will include this in my report to management about your situation. I've also replied to your latest PM; I hope we've sufficiently addressed your concerns. Do come back if you have additional questions, we're happy to help.
Here are my results....a whopping 0.49 Mbps:
Just when you thought my speeds on "Gen 5" couldn't get any slower.....they are!
I'm at 0.248 Mbps!
http://testmy.net/db/p5R3OgdUF
Hughesnet, please cancel my plan. I've been on the phone with tech support for 3 hours today and they still can't figure it out. Your tech support claims that I'm on Echostar-19....which is a lie! My dashboard shows that I'm on Echostar-17 and my installer confirmed with me tonight that I'm on Echostar-17. Now tech support has upgraded me to level 4 tech support....not that I care anymore.
Hughesnet, please do the right thing. You made a mistake by signing me up for Gen 5 when you can't provide the service. Let me cancel with a refund and I will gladly go back to Exede. I will gladly pay you for the 0.25 GB of data over 2 days which isn't much because see above for your download speeds. Thank goodness for Exede!
MichaelButler,
The only way to cancel service is to call Hughes at the service number and request an immediate cancelation of service... Hughesnet can not perform cancelations online.
They will send out a box for you to return the radio located on the dish, as well as the modem.
I will agree though... Hughesnet shouldn't be accepting Gen5 installs on Jupiter One/Echostar 17 right now, it would leave a bad taste in anyones mouth.
Curiously, when clicking http://www.systemcontrolcenter.com/limited.html#!/general/summary and looking at "Satellite Name" what do you see?
Hello community, been having speed issues with Hughes net for last six months, tech support said issue was in having Gen4 system and upgrade to Gen5, which became worse. Kept telling them thy have a bandwidth issue and no one wants to listen, they just go through their troubleshooting chart to make you feel like they are doing something to solve your problem. It appears from this community posting that it is readily apparent that Echo17 which my summary details does not have the bandwidth. My "case" is supposed to be escalated to engineering to "fix", to make me feel better. I really hate being treated like an ignorant carbon-based life form from this company and personnel...
The marketing folks are what the French would say are pigs being fed jam at the trough while the rest of the farm starves...
Sad to find in the community posting that what I have been experiencing (slow speeds) for the last six months with this service is still going on...what is that smell???
case# 108107941
Corrosive,
Thanks for the advice. I want to be reasonable and give them until 10 am tomorrow to fix the problem. Otherwise, I'm pulling the Hughesnet plug and will return to my Exede service. Hopefully, Hughesnet will do the right thing and let me out without a long fight.
Your insight has been helpful....many thanks! I hope others don't fall victim to this bait-and-switch and get shoved onto Echostar-17.
They will probably let you out of contract, though I think they will still require the first month service fee (technician has to be paid somehow since they are usually third party, Hughes wont take a loss on that I bet).
But, I don't see them fixing it by 10AM tomorrow, wouldn't be feasible since it's a congestion issue on the system.
But, like I said earlier, maybe Liz can figure something out for you tomorrow.
