Forum Discussion
Hughes email is not working on Iphone.
I cannot connect to Hughes email from my iPhone. Started with not being able to send email, now nothing. Have deleted the account on Iphone and started over and the error message is still "wrong ...
Hello!
Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.
Thanks,
Liz
OK based on what you sent, please try these and let me know if any of them work:
- Disable SSL in the SMTP configs since you're using port 587, or change the port to 465
- Reset your password in case there was a password de-sync
- Disconnect the account from the client and re-add it
Thank you for these details, Jayne, I'll add them to my escalated case for you. I'll keep you posted!
-Liz
Where are we on this issue? Still having the same problem.
The mods aren't here on weekends. You will hear from Liz as soon as she has information to give you, possibly next week, but it will depend on when she hears from the engineers. Your best bet now is to wait.
Good morning Jayne,
Thank you for your patience while our e-mail team worked to address these issues. I've been informed they were supposed to be resolved. Can you please remove and re-add your account to your iOS Mail app and let me know if it works now?
-Liz
