Forum Discussion

Sophomore

6 years ago

Internet connection or voice

Lost internet connection and voice spoke with a rep to troubleshoot needed state code from system control center couldn't access this code because of no internet. Where can I get or how can I get this...

Performance

tigersdad5
5 years ago
The new modem fixed the internet but im still not able to receive incoming calls

Liz

Moderator

We use UPS to ship. :)

tigersdad5

Sophomore

5 years ago

The new modem fixed the internet but im still not able to receive incoming calls

maratsade
Distinguished Professor IV
5 years ago
Check the thread here: https://community.hughesnet.com/t5/Tech-Support/WAN-light-yellow-all-others-green-Can-t-receive-incoming-calls/m-p/117800#M79379

Liz had given you specific instructions, with pictures, on how to connect the ATA to the modem. You need to connect the yellow Ethernet cable from any LAN port on the modem to the yellow WAN port on the ATA.
- Liz
  Moderator
  5 years ago
  Good morning tigersdad5,
  
  Glad to hear the new modem got you back online! Regarding your Voice concern, as maratsade pointed out, we've already started troubleshooting that in your original thread here:
  
  https://community.hughesnet.com/t5/Tech-Support/WAN-light-yellow-all-others-green-Can-t-receive-incoming-calls/m-p/116607/highlight/true#M78708
  
  Please click on the link above, review your thread, and proceed where we left off.
  
  Your cooperation, patience, and understanding are much appreciated.
  
  Thanks,
  
  Liz

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