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GRR's avatar
GRR
Freshman
2 years ago
Solved

iPhone email unable to connect to hughesnet

Cannot connect to hughes email from my iPhone.  Has started reporting wrong username or password.  I can connect to email on the hughesnet site.
Performance
Damian's avatar
Damian
Moderator
2 years ago
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GRR

 

Thank you for posting and welcome to the community. Our site and email service are both currently up and running. If you are only experiencing this on your iphone, I would visit https://helpcenter.trendmicro.com/en-us/article/tmka-20583 for help clearing your cache and cookies. I would also make sure you have good signal to the HughesNet WiFi network. This will help eliminate slow loading leading to the connection timing out. -Damian 

Jayne's avatar
Jayne
Freshman
2 years ago
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I am having the same issue with my Iphone, and so is my husband on his account.  Email from Hughes just stopped working.  Now does not recognize name/password 

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email unable to connect to hughesnet","id":"message:140018","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:145537"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:140018"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140018"},"body@stripHtml({\"truncateLength\":200})":" Cannot connect to hughes email from my iPhone.  Has started reporting wrong username or password.  I can connect to email on the hughesnet site. 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Cannot connect to hughes email from my iPhone.  Has started reporting wrong username or password.  I can connect to email on the hughesnet site.

","kudosSumWeight":0,"postTime":"2023-06-15T21:32:38.223-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:140018_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3968},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:140018":{"__typename":"Conversation","id":"conversation:140018","solved":true,"topic":{"__ref":"ForumTopicMessage:message:140018"},"lastPostingActivityTime":"2023-06-16T11:21:48.706-04:00","lastPostTime":"2023-06-16T11:21:48.706-04:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:140018":{"__typename":"ModerationData","id":"moderation_data:140018","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:140018_1":{"__typename":"Revision","id":"revision:140018_1","lastEditTime":"2023-06-15T21:32:38.223-04:00"},"ForumReplyMessage:message:140032":{"__typename":"ForumReplyMessage","id":"message:140032","conversation":{"__ref":"Conversation:conversation:140018"},"author":{"__ref":"User:user:145543"},"revisionNum":1,"uid":140032,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: iPhone email unable to connect to hughesnet","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140032"},"parent":{"__ref":"ForumReplyMessage:message:140020"},"body":"

I am having the same issue with my Iphone, and so is my husband on his account.  Email from Hughes just stopped working.  Now does not recognize name/password 

","body@stringLength":"181","rawBody":"

I am having the same issue with my Iphone, and so is my husband on his account.  Email from Hughes just stopped working.  Now does not recognize name/password 

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Issue has resolved itself.  Email on iPhone is now working.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"66","postTime":"2023-06-16T11:21:48.706-04:00","lastPublishTime":"2023-06-16T11:21:48.706-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3869},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:140018/message:140047","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"71","rawBody":"

Issue has resolved itself.  Email on iPhone is now working.

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GRR

\n

 

\n

Thank you for posting and welcome to the community. Our site and email service are both currently up and running. If you are only experiencing this on your iphone, I would visit https://helpcenter.trendmicro.com/en-us/article/tmka-20583 for help clearing your cache and cookies. I would also make sure you have good signal to the HughesNet WiFi network. This will help eliminate slow loading leading to the connection timing out. -Damian 

","body@stringLength":"891","rawBody":"

\n

 

\n

Thank you for posting and welcome to the community. Our site and email service are both currently up and running. If you are only experiencing this on your iphone, I would visit https://helpcenter.trendmicro.com/en-us/article/tmka-20583 for help clearing your cache and cookies. I would also make sure you have good signal to the HughesNet WiFi network. This will help eliminate slow loading leading to the connection timing out. -Damian 

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