Just got Gen5, new router is losing internet over and over again.
I spent hours troubleshooting my issue with tier 1 support today, useless scripted support. Finally at 10 till 5 she agreed to escalate it. Now I'm waiting for advanced support to call me back. So, he...
As far as those error logs, they can pretty much be ignored. The unit doesn't know the time/date untill after it has contacted the NOC, if it's somewhat freshly rebooted it could be showing old information. The other errors I can't explain, I get them as well but performance seems fine? It's probably something similar to other wireless routers where it logs any little hiccup that doesn't always matter.
But yeah, don't mess with the IPv6 settings... Leave them enabled on the modem, otherwise this will happen... "I did notice while troubleshooting that for a little bit my computer would get the external IP of the device, then switch to the private lan address."
That aside... does the system still seem stable and working right? If not, Liz will have to run diagnostics on your terminal when she pops into the office tomorrow.
At the moment it seems ok, but the behavior is still concerning to me. It seems that with IPV6 enabled OpenDNS does not work, it must bypass the defined DNS settings. I am working with an additional router internally attemping to lock down the connection a bit to keep my kids focused during school hours.
Hrm, you may want to look into using the Parental controls in the modem to limit things, along with Norton DNS... It's not that the DNS settings are being bypassed, it's that OpenDNS depends on knowing what IP you are behind... Sadly, we aren't given a publicly routable IPv4 address and things such as OpenDNS don't usually work well.
If you know a little bit about FreeBSD and the such... I would urge you to look into setting PFSense + Squid + SquidGuard up on your network as a local firewall/proxy. Some pretty powerful stuff once you get the hang of it.
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again.","id":"message:75502","revisionNum":2,"repliesCount":18,"author":{"__ref":"User:user:37252"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:75502"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:75502"},"body@stripHtml({\"truncateLength\":200})":"I spent hours troubleshooting my issue with tier 1 support today, useless scripted support. Finally at 10 till 5 she agreed to escalate it. Now I'm waiting for advanced support to call me back. So, he...","body@stringLength":"578","rawBody":"I spent hours troubleshooting my issue with tier 1 support today, useless scripted support. Finally at 10 till 5 she agreed to escalate it. Now I'm waiting for advanced support to call me back. So, here is the detail, I used to do this kind of support for a living, there are two issues the builtin DNS proxy on the router is non-functional and the device itself resets every 2-3 minutes. I'm putting Hughesnet on notice, you have 24 hours to get this working or I'm switching to unlimitedville.com. This hurts my employment and my children's ability to do schoolwork. Not cool.","kudosSumWeight":0,"postTime":"2017-04-04T21:20:58.113-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Service down.","text":"Service down.","time":"2017-04-04T21:20:58.113-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:75502_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10443},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:75502":{"__typename":"Conversation","id":"conversation:75502","solved":true,"topic":{"__ref":"ForumTopicMessage:message:75502"},"lastPostingActivityTime":"2017-04-09T22:06:10.379-04:00","lastPostTime":"2017-04-09T22:06:10.379-04:00","unreadReplyCount":18,"isSubscribed":false},"ModerationData:moderation_data:75502":{"__typename":"ModerationData","id":"moderation_data:75502","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:75502_2":{"__typename":"Revision","id":"revision:75502_2","lastEditTime":"2017-04-04T22:02:23.451-04:00"},"ForumReplyMessage:message:75545":{"__typename":"ForumReplyMessage","id":"message:75545","conversation":{"__ref":"Conversation:conversation:75502"},"uid":75545,"revisionNum":1,"author":{"__ref":"User:user:37252"},"readOnly":true,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Just got Gen5, new router is losing internet over and over again.","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:75545"},"parent":{"__ref":"ForumReplyMessage:message:75538"},"body":"
At the moment it seems ok, but the behavior is still concerning to me. It seems that with IPV6 enabled OpenDNS does not work, it must bypass the defined DNS settings. I am working with an additional router internally attemping to lock down the connection a bit to keep my kids focused during school hours.
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At the moment it seems ok, but the behavior is still concerning to me. It seems that with IPV6 enabled OpenDNS does not work, it must bypass the defined DNS settings. I am working with an additional router internally attemping to lock down the connection a bit to keep my kids focused during school hours.
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Hrm, you may want to look into using the Parental controls in the modem to limit things, along with Norton DNS... It's not that the DNS settings are being bypassed, it's that OpenDNS depends on knowing what IP you are behind... Sadly, we aren't given a publicly routable IPv4 address and things such as OpenDNS don't usually work well.
If you know a little bit about FreeBSD and the such... I would urge you to look into setting PFSense + Squid + SquidGuard up on your network as a local firewall/proxy. Some pretty powerful stuff once you get the hang of it.
Hrm, you may want to look into using the Parental controls in the modem to limit things, along with Norton DNS... It's not that the DNS settings are being bypassed, it's that OpenDNS depends on knowing what IP you are behind... Sadly, we aren't given a publicly routable IPv4 address and things such as OpenDNS don't usually work well.
If you know a little bit about FreeBSD and the such... I would urge you to look into setting PFSense + Squid + SquidGuard up on your network as a local firewall/proxy. Some pretty powerful stuff once you get the hang of it.
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Don't mess with the IPv6 setting...
As far as those error logs, they can pretty much be ignored. The unit doesn't know the time/date untill after it has contacted the NOC, if it's somewhat freshly rebooted it could be showing old information. The other errors I can't explain, I get them as well but performance seems fine? It's probably something similar to other wireless routers where it logs any little hiccup that doesn't always matter.
But yeah, don't mess with the IPv6 settings... Leave them enabled on the modem, otherwise this will happen... \"I did notice while troubleshooting that for a little bit my computer would get the external IP of the device, then switch to the private lan address.\"
That aside... does the system still seem stable and working right? If not, Liz will have to run diagnostics on your terminal when she pops into the office tomorrow.
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Don't mess with the IPv6 setting...
As far as those error logs, they can pretty much be ignored. The unit doesn't know the time/date untill after it has contacted the NOC, if it's somewhat freshly rebooted it could be showing old information. The other errors I can't explain, I get them as well but performance seems fine? It's probably something similar to other wireless routers where it logs any little hiccup that doesn't always matter.
But yeah, don't mess with the IPv6 settings... Leave them enabled on the modem, otherwise this will happen... \"I did notice while troubleshooting that for a little bit my computer would get the external IP of the device, then switch to the private lan address.\"
That aside... does the system still seem stable and working right? If not, will have to run diagnostics on your terminal when she pops into the office tomorrow.
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I think those meters and charts are all that is offered at the moment. Someone else may have more information or suggestions on how to get what you want by using hardware or software.
What would you like a potential tool to do, if not count from the cap to zero?
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I think those meters and charts are all that is offered at the moment. Someone else may have more information or suggestions on how to get what you want by using hardware or software.
What would you like a potential tool to do, if not count from the cap to zero?
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Ideally, to count from zero to the total amount used in a month. Counting down is handy for knowing how much remains of an allowance, but I don't see a way to track how much an account goes over the \"anytime\" usage cap.
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Ideally, to count from zero to the total amount used in a month. Counting down is handy for knowing how much remains of an allowance, but I don't see a way to track how much an account goes over the \"anytime\" usage cap.
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Where can I get an accurate report on total data used in a billing period?","moderationData":{"__ref":"ModerationData:moderation_data:122871"},"body":"
I'd like a more sophisticated reporting tool too, with more options. I'm sure the reps on this site will pass on your excellent idea to the appropriate department and hopefully there will be an update at some point.
I'm using the very primitive way of checking the Usage Meter every hour and seeing how much I use, or how much the household uses. When it's just me, I use 100MB per hour minimum, just by doing normal stuff (no streaming or anything too data intensive). When uploading/downloading files, that goes up to 200MB per hour. This has helped me a lot, actually. I've been doing it for a month. But it's definitely not fancy. :)
I'd like a more sophisticated reporting tool too, with more options. I'm sure the reps on this site will pass on your excellent idea to the appropriate department and hopefully there will be an update at some point.
I'm using the very primitive way of checking the Usage Meter every hour and seeing how much I use, or how much the household uses. When it's just me, I use 100MB per hour minimum, just by doing normal stuff (no streaming or anything too data intensive). When uploading/downloading files, that goes up to 200MB per hour. This has helped me a lot, actually. I've been doing it for a month. But it's definitely not fancy. :)
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If you're looking for hour-by-hour, this might work: Go to This page.
Enter your SAN (including the DSS+7 digits) and the date you're interesed in.
Not sure if this still works for everyone, but it just worked for me.
Also, disregard that it says Gen4 on top... pretty sure it doesn't matter what system you're on.
If you're looking for hour-by-hour, this might work: Go to This page.
Enter your SAN (including the DSS+7 digits) and the date you're interesed in.
Not sure if this still works for everyone, but it just worked for me.
Also, disregard that it says Gen4 on top... pretty sure it doesn't matter what system you're on.
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Not a bad idea, was simply hoping I could stick with OpenDNS, but a firewall/proxy like you mentioned may make sense.
