Just got Gen5, new router is losing internet over and over again.
I spent hours troubleshooting my issue with tier 1 support today, useless scripted support. Finally at 10 till 5 she agreed to escalate it. Now I'm waiting for advanced support to call me back. So, he...
As far as those error logs, they can pretty much be ignored. The unit doesn't know the time/date untill after it has contacted the NOC, if it's somewhat freshly rebooted it could be showing old information. The other errors I can't explain, I get them as well but performance seems fine? It's probably something similar to other wireless routers where it logs any little hiccup that doesn't always matter.
But yeah, don't mess with the IPv6 settings... Leave them enabled on the modem, otherwise this will happen... "I did notice while troubleshooting that for a little bit my computer would get the external IP of the device, then switch to the private lan address."
That aside... does the system still seem stable and working right? If not, Liz will have to run diagnostics on your terminal when she pops into the office tomorrow.
At the moment it seems ok, but the behavior is still concerning to me. It seems that with IPV6 enabled OpenDNS does not work, it must bypass the defined DNS settings. I am working with an additional router internally attemping to lock down the connection a bit to keep my kids focused during school hours.
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again.","id":"message:75502","revisionNum":2,"repliesCount":18,"author":{"__ref":"User:user:37252"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:75502"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:75502"},"body@stripHtml({\"truncateLength\":200})":"I spent hours troubleshooting my issue with tier 1 support today, useless scripted support. Finally at 10 till 5 she agreed to escalate it. Now I'm waiting for advanced support to call me back. So, he...","body@stringLength":"578","rawBody":"I spent hours troubleshooting my issue with tier 1 support today, useless scripted support. Finally at 10 till 5 she agreed to escalate it. Now I'm waiting for advanced support to call me back. So, here is the detail, I used to do this kind of support for a living, there are two issues the builtin DNS proxy on the router is non-functional and the device itself resets every 2-3 minutes. I'm putting Hughesnet on notice, you have 24 hours to get this working or I'm switching to unlimitedville.com. This hurts my employment and my children's ability to do schoolwork. Not cool.","kudosSumWeight":0,"postTime":"2017-04-04T21:20:58.113-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Service down.","text":"Service down.","time":"2017-04-04T21:20:58.113-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:75502_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10446},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:75502":{"__typename":"Conversation","id":"conversation:75502","solved":true,"topic":{"__ref":"ForumTopicMessage:message:75502"},"lastPostingActivityTime":"2017-04-09T22:06:10.379-04:00","lastPostTime":"2017-04-09T22:06:10.379-04:00","unreadReplyCount":18,"isSubscribed":false},"ModerationData:moderation_data:75502":{"__typename":"ModerationData","id":"moderation_data:75502","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:75502_2":{"__typename":"Revision","id":"revision:75502_2","lastEditTime":"2017-04-04T22:02:23.451-04:00"},"ForumReplyMessage:message:75545":{"__typename":"ForumReplyMessage","id":"message:75545","conversation":{"__ref":"Conversation:conversation:75502"},"uid":75545,"revisionNum":1,"author":{"__ref":"User:user:37252"},"readOnly":true,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Just got Gen5, new router is losing internet over and over again.","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:75545"},"parent":{"__ref":"ForumReplyMessage:message:75538"},"body":"
At the moment it seems ok, but the behavior is still concerning to me. It seems that with IPV6 enabled OpenDNS does not work, it must bypass the defined DNS settings. I am working with an additional router internally attemping to lock down the connection a bit to keep my kids focused during school hours.
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At the moment it seems ok, but the behavior is still concerning to me. It seems that with IPV6 enabled OpenDNS does not work, it must bypass the defined DNS settings. I am working with an additional router internally attemping to lock down the connection a bit to keep my kids focused during school hours.
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Hrm, you may want to look into using the Parental controls in the modem to limit things, along with Norton DNS... It's not that the DNS settings are being bypassed, it's that OpenDNS depends on knowing what IP you are behind... Sadly, we aren't given a publicly routable IPv4 address and things such as OpenDNS don't usually work well.
If you know a little bit about FreeBSD and the such... I would urge you to look into setting PFSense + Squid + SquidGuard up on your network as a local firewall/proxy. Some pretty powerful stuff once you get the hang of it.
Hrm, you may want to look into using the Parental controls in the modem to limit things, along with Norton DNS... It's not that the DNS settings are being bypassed, it's that OpenDNS depends on knowing what IP you are behind... Sadly, we aren't given a publicly routable IPv4 address and things such as OpenDNS don't usually work well.
If you know a little bit about FreeBSD and the such... I would urge you to look into setting PFSense + Squid + SquidGuard up on your network as a local firewall/proxy. Some pretty powerful stuff once you get the hang of it.
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Don't mess with the IPv6 setting...
As far as those error logs, they can pretty much be ignored. The unit doesn't know the time/date untill after it has contacted the NOC, if it's somewhat freshly rebooted it could be showing old information. The other errors I can't explain, I get them as well but performance seems fine? It's probably something similar to other wireless routers where it logs any little hiccup that doesn't always matter.
But yeah, don't mess with the IPv6 settings... Leave them enabled on the modem, otherwise this will happen... \"I did notice while troubleshooting that for a little bit my computer would get the external IP of the device, then switch to the private lan address.\"
That aside... does the system still seem stable and working right? If not, Liz will have to run diagnostics on your terminal when she pops into the office tomorrow.
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Don't mess with the IPv6 setting...
As far as those error logs, they can pretty much be ignored. The unit doesn't know the time/date untill after it has contacted the NOC, if it's somewhat freshly rebooted it could be showing old information. The other errors I can't explain, I get them as well but performance seems fine? It's probably something similar to other wireless routers where it logs any little hiccup that doesn't always matter.
But yeah, don't mess with the IPv6 settings... Leave them enabled on the modem, otherwise this will happen... \"I did notice while troubleshooting that for a little bit my computer would get the external IP of the device, then switch to the private lan address.\"
That aside... does the system still seem stable and working right? If not, will have to run diagnostics on your terminal when she pops into the office tomorrow.
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Not a bad idea, was simply hoping I could stick with OpenDNS, but a firewall/proxy like you mentioned may make sense.
Not a bad idea, was simply hoping I could stick with OpenDNS, but a firewall/proxy like you mentioned may make sense.
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