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capnzathrus's avatar
capnzathrus
Sophomore
5 years ago
Solved

Losing internet access every night

Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have to fiddle with the router every morning to have internet access. Called support and spoke to a moron who understood nothing. She said it showed I had been turning the router off and on and I shouldn't do that , because it could damage it. Had to explain, again, I had to in order to have internet. The router should have been replaced a very long time ago. I have lost ability to connect to hug2 through laptop. I have sporadic signal that during downloads speeds drop to zero and sometimes stay there. She finally told me to call when the issue is present. YOU KNOW WHAT HAPPENS THEN?? Faulty diagnostics will be run. I will be told to unplug and replug, then it will work and I wil be asked, "Thank you, is there anything else I can help with?" Support quoting FAP (which means if you want higher speeds throughout the month you should be able to afford $500-$1000 every month), does not help and does not have anything to do with my issues.
Performance
  • KathyVoss's avatar
    KathyVoss
    5 years ago

    Hi Gabe,

     

    After running diagnostics on your account, everything seems to be functioning on our end. There doesn't seem to be an issue with the alignment or the view of the dish. 

     

    Kathy

28 Replies

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  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago
    Copy Link

    Sounds like your modem is trying to bite the dust.  Are you a residential or business account?

    • capnzathrus's avatar
      capnzathrus
      Sophomore
      5 years ago
      Copy Link
      Residential. And, I live in an area with frequent power outages. Any time there is lightning within 10 miles, power flickers, goes out, repeat.
  • Liz's avatar
    Liz
    Moderator
    5 years ago
    Copy Link

    Hi capnzathrus, 

     

    Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.

     

    -Liz

  • capnzathrus's avatar
    capnzathrus
    Sophomore
    5 years ago
    Copy Link
    Received the modem, yesterday and installed. Woke up with no internet access, again. Another family member is usually still online when it goes out and told me it seems to go out somewhere between 10:30-11:30PM. I can only assume the dish needs either re-pointed, because of satellite drift or there is another issue with the dish. Within the last couple months, we did have extremely high winds during a couple storms. Neither my desktop or laptop have internet access. Both connected to the modem, but say "no internet". Browsers open to error pages. Went to the web acceleration setting and clicked to disable and it did nothing. Just stayed on and green. Clicked Reset MBX and just stuck on Resetting. Rebooted modem and had internet access and those settings work.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago
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      That's just crazy. I hope that next week the mods ( Liz  ) can figure out what's going on and get it fixed for you.

      • capnzathrus's avatar
        capnzathrus
        Sophomore
        5 years ago
        Copy Link
        Yeah, I hope so, too. Really don't like having to mess with the modem every morning. Hate having a tech guy out here, but seems like it has to be done.
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internet access every night","id":"message:127178","revisionNum":1,"repliesCount":28,"author":{"__ref":"User:user:7560"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:127178"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:127178"},"body":"Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have to fiddle with the router every morning to have internet access. Called support and spoke to a moron who understood nothing. She said it showed I had been turning the router off and on and I shouldn't do that , because it could damage it. Had to explain, again, I had to in order to have internet. The router should have been replaced a very long time ago. I have lost ability to connect to hug2 through laptop. I have sporadic signal that during downloads speeds drop to zero and sometimes stay there. She finally told me to call when the issue is present. YOU KNOW WHAT HAPPENS THEN?? Faulty diagnostics will be run. I will be told to unplug and replug, then it will work and I wil be asked, \"Thank you, is there anything else I can help with?\" Support quoting FAP (which means if you want higher speeds throughout the month you should be able to afford $500-$1000 every month), does not help and does not have anything to do with my issues.","body@stringLength":"1144","rawBody":"Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have to fiddle with the router every morning to have internet access. Called support and spoke to a moron who understood nothing. She said it showed I had been turning the router off and on and I shouldn't do that , because it could damage it. Had to explain, again, I had to in order to have internet. The router should have been replaced a very long time ago. I have lost ability to connect to hug2 through laptop. I have sporadic signal that during downloads speeds drop to zero and sometimes stay there. She finally told me to call when the issue is present. YOU KNOW WHAT HAPPENS THEN?? Faulty diagnostics will be run. I will be told to unplug and replug, then it will work and I wil be asked, \"Thank you, is there anything else I can help with?\" Support quoting FAP (which means if you want higher speeds throughout the month you should be able to afford $500-$1000 every month), does not help and does not have anything to do with my issues.","kudosSumWeight":0,"postTime":"2020-09-10T12:21:59.876-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127178_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12768},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. 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Losing internet access every night","moderationData":{"__ref":"ModerationData:moderation_data:127179"},"body":"

Sounds like your modem is trying to bite the dust.  Are you a residential or business account?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"101","kudosSumWeight":0,"postTime":"2020-09-10T12:29:33.547-04:00","lastPublishTime":"2020-09-10T12:29:33.547-04:00","metrics":{"__typename":"MessageMetrics","views":10532},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:127178/message:127179","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyNzE4MCwxMjcxODA","node":{"__ref":"ForumReplyMessage:message:127180"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"106","rawBody":"

Sounds like your modem is trying to bite the dust.  Are you a residential or business account?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127179_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:127180":{"__typename":"ModerationData","id":"moderation_data:127180","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127180":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:7560"},"id":"message:127180","revisionNum":1,"uid":127180,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:127179"},"conversation":{"__ref":"Conversation:conversation:127178"},"subject":"Re: Losing internet access every night","moderationData":{"__ref":"ModerationData:moderation_data:127180"},"body":"Residential. And, I live in an area with frequent power outages. Any time there is lightning within 10 miles, power flickers, goes out, repeat.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"143","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-10T12:32:47.772-04:00","lastPublishTime":"2020-09-10T12:32:47.772-04:00","metrics":{"__typename":"MessageMetrics","views":10531},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:127178/message:127180","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"143","rawBody":"Residential. And, I live in an area with frequent power outages. Any time there is lightning within 10 miles, power flickers, goes out, repeat.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127180_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464"},"ModerationData:moderation_data:127181":{"__typename":"ModerationData","id":"moderation_data:127181","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:127181":{"__typename":"AcceptedSolutionMessage","uid":127181,"id":"message:127181","revisionNum":1,"author":{"__ref":"User:user:16464"},"readOnly":true,"repliesCount":13,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:127178"},"conversation":{"__ref":"Conversation:conversation:127178"},"subject":"Re: Losing internet access every night","moderationData":{"__ref":"ModerationData:moderation_data:127181"},"body":"

Hi capnzathrus, 

\n\n

 

\n\n

Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.

\n\n

 

\n\n

-Liz

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2020-09-10T13:12:13.093-04:00","lastPublishTime":"2020-09-10T13:12:13.093-04:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":12460},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:127178/message:127181","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyNzE4MywxMjcxODM","node":{"__ref":"ForumReplyMessage:message:127183"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"324","rawBody":"

Hi capnzathrus, 

\n\n

 

\n\n

Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.

\n\n

 

\n\n

-Liz

","timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127181_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:127183":{"__typename":"ModerationData","id":"moderation_data:127183","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127183":{"__typename":"ForumReplyMessage","uid":127183,"id":"message:127183","revisionNum":1,"author":{"__ref":"User:user:7560"},"readOnly":true,"repliesCount":12,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"AcceptedSolutionMessage:message:127181"},"conversation":{"__ref":"Conversation:conversation:127178"},"subject":"Re: Losing internet access every night","moderationData":{"__ref":"ModerationData:moderation_data:127183"},"body":"Just a reminder. I am within 6 months of signing contract, so no charge for the modem. Thanks.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"94","kudosSumWeight":0,"postTime":"2020-09-10T13:23:18.868-04:00","lastPublishTime":"2020-09-10T13:23:18.868-04:00","metrics":{"__typename":"MessageMetrics","views":10506},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:127178/message:127183","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDEyNzE4NCwxMjcxODQ","node":{"__ref":"ForumReplyMessage:message:127184"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"94","rawBody":"Just a reminder. I am within 6 months of signing contract, so no charge for the modem. Thanks.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127183_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:127184":{"__typename":"ModerationData","id":"moderation_data:127184","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127184":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:127184","revisionNum":1,"uid":127184,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:127183"},"conversation":{"__ref":"Conversation:conversation:127178"},"subject":"Re: Losing internet access every night","moderationData":{"__ref":"ModerationData:moderation_data:127184"},"body":"

Yes, the modem is free, no worries.

\n\n

 

\n\n

-Liz

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"55","kudosSumWeight":0,"repliesCount":11,"postTime":"2020-09-10T13:33:57.379-04:00","lastPublishTime":"2020-09-10T13:33:57.379-04:00","metrics":{"__typename":"MessageMetrics","views":10512},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:127178/message:127184","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"70","rawBody":"

Yes, the modem is free, no worries.

\n\n

 

\n\n

-Liz

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127184_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:127251":{"__typename":"ModerationData","id":"moderation_data:127251","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127251":{"__typename":"ForumReplyMessage","uid":127251,"id":"message:127251","revisionNum":1,"author":{"__ref":"User:user:7560"},"readOnly":true,"repliesCount":11,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:127178"},"conversation":{"__ref":"Conversation:conversation:127178"},"subject":"Re: Losing internet access every night","moderationData":{"__ref":"ModerationData:moderation_data:127251"},"body":"Received the modem, yesterday and installed. Woke up with no internet access, again. Another family member is usually still online when it goes out and told me it seems to go out somewhere between 10:30-11:30PM. I can only assume the dish needs either re-pointed, because of satellite drift or there is another issue with the dish. Within the last couple months, we did have extremely high winds during a couple storms. Neither my desktop or laptop have internet access. Both connected to the modem, but say \"no internet\". Browsers open to error pages. Went to the web acceleration setting and clicked to disable and it did nothing. Just stayed on and green. Clicked Reset MBX and just stuck on Resetting. Rebooted modem and had internet access and those settings work.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-09-12T09:40:06.639-04:00","lastPublishTime":"2020-09-12T09:40:06.639-04:00","metrics":{"__typename":"MessageMetrics","views":10425},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:127178/message:127251","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyNzI1MiwxMjcyNTI","node":{"__ref":"ForumReplyMessage:message:127252"}}]},"editFrozen":false,"body@stringLength":"769","rawBody":"Received the modem, yesterday and installed. Woke up with no internet access, again. Another family member is usually still online when it goes out and told me it seems to go out somewhere between 10:30-11:30PM. I can only assume the dish needs either re-pointed, because of satellite drift or there is another issue with the dish. Within the last couple months, we did have extremely high winds during a couple storms. Neither my desktop or laptop have internet access. Both connected to the modem, but say \"no internet\". Browsers open to error pages. Went to the web acceleration setting and clicked to disable and it did nothing. Just stayed on and green. Clicked Reset MBX and just stuck on Resetting. Rebooted modem and had internet access and those settings work.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127251_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:127252":{"__typename":"ModerationData","id":"moderation_data:127252","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127252":{"__typename":"ForumReplyMessage","uid":127252,"id":"message:127252","revisionNum":1,"author":{"__ref":"User:user:21490"},"readOnly":true,"repliesCount":10,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:127251"},"conversation":{"__ref":"Conversation:conversation:127178"},"subject":"Re: Losing internet access every night","moderationData":{"__ref":"ModerationData:moderation_data:127252"},"body":"

That's just crazy. I hope that next week the mods ( Liz  ) can figure out what's going on and get it fixed for you.

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That's just crazy. I hope that next week the mods (   ) can figure out what's going on and get it fixed for you.

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Really don't like having to mess with the modem every morning. Hate having a tech guy out here, but seems like it has to be done.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"151","kudosSumWeight":0,"repliesCount":9,"postTime":"2020-09-12T09:51:46.276-04:00","lastPublishTime":"2020-09-12T09:51:46.276-04:00","metrics":{"__typename":"MessageMetrics","views":9918},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:127178/message:127253","readOnly":true,"editFrozen":false,"body@stringLength":"151","rawBody":"Yeah, I hope so, too. Really don't like having to mess with the modem every morning. Hate having a tech guy out here, but seems like it has to be done.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127253_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:127178"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1739990369000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1739990369000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1739990369000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1739990369000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1739990369000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1739990369000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1739990369000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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