Forum Discussion
Low and unreliable speeds at any time of day/night on newly installed Gen5
Hi deserthaven,
Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?
Now how on earth could I possible be getting these speeds? Again, not logged in on Win 7 computer, only Win 10. TOok couple tests each a little after 10 this morning, Sun. 4-1. Win 10: Firefox 16.8, Chrome 16.2. Close enough. Seemd to be working fine. Win 7: Firefox 25.7, Chrome 30.7. That's a little optimistic isn't it? But wait.....
Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1. Win 7: Firefox 58.2 Chrome 29.3, Win 10: Firefox 2.9 Chrome 16.4.
These tests just seem worthless to me since I couldn't watch a video in low quality, yet the speed results, with the exception of FF in the Win 10 computer which was probably closer to correct at the time, are depicting a seemingly unrealistic speed. I realize other factors are invovled but this just seems almost silly.
Any insight or suggestions? I'm still not sure if there's a problem or not other than congestion which I hope Hughes will put their attention to and come up with some sort of solution. I will be out of my 20 day data reset period this week so will then start watching the data usage more closely and comparing with the Glasswire data.
deserthavenwrote:Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1. Win 7: Firefox 58.2 Chrome 29.3, Win 10: Firefox 2.9 Chrome 16.4.
An idea. When you use your Windows 7 machine you can still sign in, but use "Location 7" as the identifier, or some other identifier that would let you know that those specific results were from that computer.
With that said, due to it using the same Connection ID I was able to find that 58.2Mbps result, even though you weren't signed in. It's most definitely a glitch. Why it gave you that result is odd. It should have been more around the mid 20Mbps range. I've seen glitches before with testmy tests, but this one is really odd. Anyway, here's the test graph from that 58.2Mbps test. The discrepancy is easy to see, as the highest it got was 30.84Mbps, so an average result of 58.15Mbps?. A head scratcher, for sure. I'm contemplating asking on testmy's forum why it might do something like this.
GabeUwrote:
deserthavenwrote:Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1. Win 7: Firefox 58.2 Chrome 29.3, Win 10: Firefox 2.9 Chrome 16.4.
An idea. When you use your Windows 7 machine you can still sign in, but use "Location 7" as the identifier, or some other identifier that would let you know that those specific results were from that computer.
With that said, due to it using the same Connection ID I was able to find that 58.2Mbps result, even though you weren't signed in. It's most definitely a glitch. Why it gave you that result is odd. It should have been more around the mid 20Mbps range. I've seen glitches before with testmy tests, but this one is really odd. Anyway, here's the test graph from that 58.2Mbps test. The discrepancy is easy to see, as the highest it got was 30.84Mbps, so an average result of 58.15Mbps?. A head scratcher, for sure. I'm contemplating asking on testmy's forum why it might do something like this.
Gabe,
Replied to Liz with logged in tests in incognito browser. Check that post.
Thanks for all of your help!
Hi deserthaven,
Thank you for letting me know, that sounds good. I let Amanda know she was right. LOL I'll run more diagnostics Friday. If anything odd comes up, please let me know.
