Forum Discussion

drh100's avatar
drh100
New Poster
3 years ago

Re: SnapChat

I just switched to the new Fusion from HughesNet. I am having the same issue. I had HughesNet before and it worked fine. Once I added the new equipment for the Fusion update Snapchat quit working. I can watch Netflix, Youtube, do Zoom meetings, send emails, and so on, but SnapChat will not work. Very annoying.

  • Liz's avatar
    Liz
    3 years ago

    Hi drh100,

     

    Thank you for your patience while our engineers worked to address this. Snapchat should now work with your Fusion service, as we've released a maintenance update, which includes a fix for your concern. If you have any other questions, feel free to drop by the community again.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    Moderator
    3 years ago

    Good morning drh100,

     

    I'm glad you found the community, thank you for posting. I can escalate this over to our engineers to look into; to help them narrow their investigation, please let me know what happens when you connect to a non-HughesNet connection and try Snapchat. 

     

    On what device are you using Snapchat? 

     

    What non-HughesNet connection did you try?

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    • Liz's avatar
      Liz
      Moderator
      3 years ago

      Good morning drh100,

       

      Good news! I got a quick reply from one of the engineers, they were already aware of this and will be rolling out an update that fixes this. I have no exact timeline for this, but it will be resolved soon. Your patience and understanding are appreciated!

       

      -Liz

      • drh100's avatar
        drh100
        New Poster
        3 years ago
        I am using SnapChat on an Iphone 14. I will work just fine via cell data and other wifi connections  (Verizon), but once I connect back to Hughesnet it will not work properly. It worked just fine before I updated to Fusion. My wifes phone is also having the same issue Iphone 14.