Forum Discussion

drh100's avatar
drh100
New Poster
3 years ago

Re: SnapChat

I just switched to the new Fusion from HughesNet. I am having the same issue. I had HughesNet before and it worked fine. Once I added the new equipment for the Fusion update Snapchat quit working. I ...
  • Liz's avatar
    Liz
    3 years ago

    Hi drh100,

     

    Thank you for your patience while our engineers worked to address this. Snapchat should now work with your Fusion service, as we've released a maintenance update, which includes a fix for your concern. If you have any other questions, feel free to drop by the community again.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Good morning drh100,

 

Good news! I got a quick reply from one of the engineers, they were already aware of this and will be rolling out an update that fixes this. I have no exact timeline for this, but it will be resolved soon. Your patience and understanding are appreciated!

 

-Liz

drh100's avatar
drh100
New Poster
3 years ago
I am using SnapChat on an Iphone 14. I will work just fine via cell data and other wifi connections  (Verizon), but once I connect back to Hughesnet it will not work properly. It worked just fine before I updated to Fusion. My wifes phone is also having the same issue Iphone 14.