Forum Discussion

russyoung2676's avatar
russyoung2676
Sophomore
8 years ago

State code 2.2.2 (aged odu)??

This message has been on a couple days now. I have the new gen 5. Currently my system is running great with download speeds of 25mbps but like I said currently! I have had intermittent issues with con...
Performance
  • russyoung2676's avatar
    russyoung2676
    8 years ago

    Hi Amanda. The technition was able to fix the issue. He ended up putting a whole new system in. Thanks for all your help!!

russyoung2676's avatar
russyoung2676
Sophomore
8 years ago
My speeds have now dropped to anywhere from 7-12mbps starting around 4:30 pm est. while running a speed test I noticed it stopping briefly so I did a connectivity test and have a 10% packet loss. Now the state code on the status screen that has been showing up consistently is gone now.
  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    That's a new statecode, not sure what it means, tomorrow one of the moderators will need to perform remote diagnostics, and potentially send a technician out.

    Can you please make sure to leave your modem on tomorrow, as well as make sure the cable connection on the back is snug?  It only needs to be hand tight, don't use a wrench.