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CMcIntire's avatar
CMcIntire
Freshman
9 years ago
Solved

Upgraded to HT2000W &PS4 VC Stopped Working

We just upgraded two days ago and as soon as we upgraded, the voice chat feature on the PS4 refuses to work (NAT type error). It worked on the lower grade plan we had when we were using our own router...
  • Liz's avatar
    Liz
    9 years ago

    Hello CMcIntire,

     

    Thank you for your patience while our engineers work to address your concerns. Please try the steps here and let me know if they help.

     

    Looking forward to hearing back.

     

wildcats198308's avatar
wildcats198308
Tutor
9 years ago

To use your own router just plug it into one of the jacks on the back of the HT2000W modem.  Everything in your router will still be set how it was and you can connect to your network as you always did before upgradeing to the HT2000W.  You do not have to connect to the HughesNet WiFi.  I went to WiFi settings and turn all the wireless connections off in my HT2000W and only use my old router.   To turn it off, go to 192.168.0.1  click WiFi Settings on the left  enter password (default is admin - if you have not changed it)   Then next to SSID Enable uncheck the box, click save settings -- Click on 5Ghz  and uncheck the box next to SSID Enable as well, click save settings.  

CMcIntire's avatar
CMcIntire
Freshman
9 years ago
Ok, so we tried that and it didn't solve the issue. Any other possible solutions? This was working fine before we upgraded, but now refuses to work at all.