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Richard3's avatar
Richard3
Sophomore
5 years ago

Repairs to Dish LNB

Live in eastern North Carolina, had snow last night so Hughes was down this morning. Figured it was snow on dish. Checked the dish for snow/ice found none. Inspected LNB (hope that is the correct ter...
Performance
  • Richard3's avatar
    Richard3
    5 years ago

    Gabe

    Thanks for the link. Item 12 provided the explaination. Looked every place except at the policy. Our equipment was installed in 2008 and upgraded one time which was several years ago. We are long past any warrenty. Equipment has been through several hurricanes, just have to be more dilligent checking the LNB after storms.  Furstrating that the Hughes tech didn't reference the policy item 12, would have kept my blood pressure down! 

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Richard3 

 

The $125 service charge is standard, and yes, it's to cover the time and travel of the technician.  The equipment warranty is for 24 months after installation, but the cost of the tech visit is covered only during the first six months of that warranty period.  However, whether weather damage is covered under that warranty I don't know, so warranty coverage may not apply.  That caveat may be irrelevant for your particular situation, as I don't know how long you've had your equipment, but I mention it for others who may read this thread. 

 

The warranty period is discussed in the HughesNet Subscriber Agreement, which you can read here. 

  • Richard3's avatar
    Richard3
    Sophomore
    5 years ago

    Gabe

    Thanks for the link. Item 12 provided the explaination. Looked every place except at the policy. Our equipment was installed in 2008 and upgraded one time which was several years ago. We are long past any warrenty. Equipment has been through several hurricanes, just have to be more dilligent checking the LNB after storms.  Furstrating that the Hughes tech didn't reference the policy item 12, would have kept my blood pressure down! 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      Richard3 

       

      You're very welcome.  I was actually going to copy/paste section 12, but after realizing how large it was, and also realizing you may want to read the other parts of the agreement, I figured it would be better to post the link.  I should have specified to look at section 12, though.  

       

      And, actually, with your equipment/service type possibly being older than I assumed, that particular subscriber agreement may not be the right one, though section 12 is pretty much the same in all of them.  If it is older, and in case other info might be different, you can choose the applicable subscriber agreement here. If the one that would apply is older than those listed, a rep may need to give you a link to the proper one if you'd like to see it.