Forum Discussion

sharleen's avatar
sharleen
Freshman
6 years ago

Replace modem HT2000W

I think I need my modem HT2000W replaced. The only lights that are on is Power and WIFI and everything in between is off. I work from home and need the internet to do my job. How can I get the modem ...
Need modem replaced ASAP
  • Liz's avatar
    Liz
    6 years ago

    Hi sharleen,

     

    Thanks for bringing this to my attention. I've shipped you a modem, please expect it soon. You can use the box it comes in to return the old modem. There will be a return label in the outer pouch of the box.

     

     

Liz's avatar
Liz
Moderator

Hi sharleen,

 

Thanks for bringing this to my attention. I've shipped you a modem, please expect it soon. You can use the box it comes in to return the old modem. There will be a return label in the outer pouch of the box.

 

 

sharleen's avatar
sharleen
Freshman
6 years ago
Can I get my account credited for the days that I don’t have service?