Forum Discussion

kirson's avatar
kirson
New Poster
7 years ago

Requesting a sales call review

Re: SSID hug2g999425 Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees. I switched service from Century Link to HughesNet, because I w...
Data Management
  • Jorge's avatar
    Jorge
    7 years ago

    kirson

    Hello, Thank you for posting on our community, I would be happy to assist you with your concern. I understand that you feel that you were misled, so I apologize for that. I will be reviewing your account and I will send you a private message once I have come up with a resolution, please keep an eye on your inbox.

BirdDog's avatar
BirdDog
Assistant Professor
7 years ago

"My understanding of data usage is from my cell phone usage ~~ that as long as I was connected to WiFi, I was NOT using data. "

 

If connecting through the WiFi router your ISP provides to the Internet then you are using your data, as in the HughesNet satellite data. WiFi is not the Internet, the connection to the Internet is, your ISP. HughesNet is your ISP.

 

WiFi is only a connection technology between devices. HughesNet is an ISP which connects you to the Internet.

 

EDIT: I'm a bit shocked a person does not understand the difference between WiFi and Internet connection and how they interact but is the world we live in.

  • Jorge's avatar
    Jorge
    Alum
    7 years ago

    kirson

    Hello, Thank you for posting on our community, I would be happy to assist you with your concern. I understand that you feel that you were misled, so I apologize for that. I will be reviewing your account and I will send you a private message once I have come up with a resolution, please keep an eye on your inbox.