Hi George,
Thank you so much for your patience, please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
-Liz
This is the link.
https://testmy.net/quickstats/His%20Name%20is%20JESUS
However, the tests need to be run as indicated in the instructions. I would run more tests, but being sure to follow the protocol. Please be sure to use the correct test sizes (25MB for download and 4MB for upload).
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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please see this site.
The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.
If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
Thanks Gabe for the guidance. I have followed the following directions:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-disconnected Nord VPN
My test results link is: https://testmy.net/quickstats/His%20Name%20is%20JESUS
I feel I was misled about the service by the phone sales rep who placed my order, and since the beginning of this account I have not even come close to the salesperson promised speed. As a matter of fact I have only been provided with an average of 16% of the speed I agreed to in our contract. After 3 months of calls and suffering with these terrible speeds, I would like to terminate my contract and request a sales call review and assist with any early termination fees. Thanks, I look forward to Hughes acting honorably and doing the right thing. Please advise.
George & Noemi Jelaco
havefaithnow@att.net
George, if the call is still available the HughesNet reps on this site (Liz , Remy , Damian )will pull it and listen to what the rep told you and what you replied, and will then advise as to next steps. Turnaround may take 7 business days, sometimes less, sometimes more, and they will contact you on this site when they've completed their investigation.
I feel I was misled about the service by the phone sales rep who placed my order, and since the beginning of this account I have not even come close to the salesperson promised speed. As a matter of fact I have only been provided with an average of 16% of the speed I agreed to in our contract. After 3 months of calls and suffering with these terrible speeds, I would like to terminate my contract and request a sales call review and assist with any early termination fees. Thanks, I look forward to Hughes acting honorably and doing the right thing. Please advise.
George & Noemi Jelaco
havefaithnow@att.net
Thanks maratsade! I will be monitoring for a response.
